This Vacancy has closed.
Customer Services Adviser
  • Employer: Runnymede Borough Council
  • Reference: 868R
  • Published: Tue 03/11/2020, 12:00 PM
  • Closing on: Mon 23/11/2020, 12:00 PM
  • Working Pattern: Full Time
  • Hours: 37 Hours hours per week
  • Salary: £22,076 - £26,904 per annum depending on experience
  • DBS Check: No
  • Location: Civic Centre, Surrey

Vacancy Location

More Information

More about this employer

Customer Services Adviser

Are you a Customer Service professional looking for a new challenge with an ambitious and innovative Council? Are you passionate about delivering a first class service experience to your customers? If you are, then Runnymede Borough Council would like to hear from you.

We are looking for a Customer Service Advisor to join our Customer Services Team based at the Civic Centre in the heart of Addlestone’s regenerated town centre. Here you will become part of a team committed to helping customers with their enquiries and supporting them when they access council services. As the first point of contact for most customers you will also become ambassadors for the council, demonstrating the passion for innovation that has made Runnymede successful.

You will be working in a fast-paced and demanding environment, so it is important that you are well organised and resilient, can remain calm, focussed, and professional irrespective of whether you are handling enquiries over the telephone, in person at the Civic Centre, or by e-mail or post. You will be handling enquiries across a broad range of Council services, and will receive specific training that will enable you to handle some services in more depth. You will specialise predominantly in Housing and Council Tax Service areas.

If you think that you have what it takes to excel in this role then we’d like to hear from you.

Please apply online at Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information attachment on the website. If it is difficult for you to apply online, please contact HR via email or on 01932 425514.

We welcome applications from all sections of the community. Please provide an email address where possible as you will be contacted by email if you are selected to attend for an interview. Please note we do not accept CVs. 

If you have not heard from us within two weeks of the closing date, you should assume that unfortunately your application has been unsuccessful on this occasion.

Closing date: Monday 23rd November 2020 - Midday

Interviews will be held week commencing Monday 7th December 2020