This Vacancy has closed.
Case Owner L1 - Property Helpdesk
  • Employer: Wokingham Borough Council
  • Reference: 710716
  • Published: Fri 06/11/2020, 15:17 PM
  • Closing on: Sun 22/11/2020, 23:00 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: Grade 4, £20,092 to £21,748 per annum
  • DBS Check: No
  • Location: Shute End, Civic Offices, Wokingham, Berkshire

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Case Owner L1 - Property Helpdesk

Business Services is the first point of contact for internal customers across the Council, enabling customers to access the right service (including self-service) at the right time to the right standards. With newly implemented processes, we provide case management services across the entire scope of the Business Services, managing and resolving the vast majority of cases.

We currently have an exciting opportunity for a new Case Owner, with a working knowledge of the MS Office suite of packages. The role will be working on a Helpdesk, processing requests for Schools and Council buildings needing repairs and maintenance. You will be liaising with internal customers and external contractors, often within very short deadlines, and processing financial journals. Support and mentoring will be provided, though experience of working with Agresso and TF-Cloud would be an advantage.

An excellent communicator, you should be customer focussed, able to maintain high levels of speed and accuracy whilst managing competing priorities. We are looking for people with highly developed customer service skills who are passionate about efficiency and delivery of Council services.

If this is you and you are interested in working in a busy environment where no 2 days are the same, knowing that what you do contributes to making a difference then we want to hear from you.

For an informal discussion about this role please contact: Denise Deveney on 07783 828 161.

Please note that while the Council operates a flexible working policy, this post is most suited to full-time working. There will be occasions where there is a requirement to finish work where statutory or corporate deadlines need to be met.


Closing date: 11pm Sunday 22nd November 2020

Interview date: Week commencing 30th November 2020

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.

Wokingham is an equal opportunities employer.