Team: Tenant & Leasehold Participation
Job Family: Advising CBG10
Salary: £32,234 - £33,782 per annum
Hours: Full-time, 37 hours per week
Base Location: Watling House, Dunstable
Contract Type: Permanent
Closing Date: 6th December 2020
Interview Date: W/C 14th December 2020
More about the role:
The Tenant & Leasehold Participation Team deliver an efficient and responsive Landlord Service to Home Ownership and Leasehold customers. As a Home Ownership Officer, you will ensure that income is maximized, both through recovery of charges and sales income from low-cost home ownership. The role requires a strong customer focus to deal with problems efficiently and effectively, saving costs and minimising any complaints.
The team follow very specific processes to ensure that the council can recover costs that have been incurred on repairs and improvement works. This team has been high performing, with arrears on service charges kept low and sales progressed and completed. We promote an ethos of continual service improvement, with the completion of All Saints View in 2021 and a willingness to explore the potential for other shared ownership properties for different demographics.
The successful candidate will be able to demonstrate their ability to make clear decisions under pressure, using evidence and sound judgment and experience. You will be someone who works across boundaries to better understand customer perspective and seeks out customer insight to shape decisions. You will also put the customer at the heart of everything you do & embed equality and diversity in all aspects of service delivery. You will be able to stay calm and focused under pressure and in volatile situations.
Your skills and experience will ideally include:
- Managing a private home ownership or leasehold portfolio
- Promoting low-cost home ownership
- Knowledge of partner agencies
- Lease enforcement and rent collection
- A strong negotiator, have good listening skills, be resilient and able to deal with difficult situations.
- An up-to-date knowledge of Shared Ownership and Leasehold Legislation, Housing Benefit and Universal Credit.
- A track record of meeting KPI's and delivering projects.
Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work’.
To assess your suitability for the role, you must demonstrate how you meet the key outcomes, accountabilities and competencies. To do this, you’ll need to refer the Family Profile, Role Profile and Competency Framework which can be found in the Recruitment Pack: Home Ownership Officer
For an informal discussion about this position, please contact: Brett Douglas at email@example.com or Richard Farrow at firstname.lastname@example.org or call 0300 300 4169.
For queries related to the recruitment of this vacancy, please contact: The Recruitment Team at email@example.com
Central Bedfordshire Council is an equal opportunities employer. We welcome enquiries from everyone and value diversity in the workplace. We are a Disability Confident employer, we are working to become a Disability Confident leader in our community.
To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline. If you do not have a CV to hand, please look on our website for a CV template that you can use to create your CV to apply for this role. http://www.centralbedfordshire.gov.uk/jobs/work-here/application.aspx