Grade 5- £27,978-£31,044pa (12 x Month Secondment -36hpw)
1 x Home Ownership Income Officer – Home Ownership Team
Your duties will include:
Ensuring the maximum recovery of all leasehold, service charge, major works and income due from
h secondment.havering council leaseholders
Managing all aspects of over 2500 service charge, major works and rent accounts from beginning to end across a range of tenures.
Pursuing leaseholders for payment of outstanding debts in accordance with procedures and taking appropriate action to maximise income and minimise arrears
Responding to various types of enquiries in writing, by phone and face to face.
Monitor payment plans, set up direct debits and escalate arrears cases to legal where appropriate
You will be required to deal with members of the public and their legal advisers on a daily basis, within a customer focused environment.
You will also be required to liaise closely with our legal representatives.
You will be required to prepare legal documentation and attend Court or the First Tier Tribunal as and when necessary.
Reduce service charge, ground rent and rent arrears to the lowest possible level in accordance with London Borough of Havering Service Charge Income Management Strategy
Applicants must have extensive experience of income, service charge, and major works recovery.
Applicants must have extensive experience of using a computer and software packages, although training on network systems will be provided.
Applicants should have a sound knowledge of leasehold management legislation, and its application in reference to recovery
Take responsibility for decision making including more complex cases.
Reply to correspondence/enquiries and telephone calls in line with London Borough of Havering procedures and timescales.
Maintain records and information to manual or computerised systems within the office.
Provide an effective & responsive service to Havering residents by providing information, advice, and making onward referrals and signposting to other relevant services and external agencies.
Liaise as necessary with leaseholders and leaseholder groups attending out of hours meetings when required
Ensure changes to any procedures or legislation are implemented
The ability to meet strict deadlines is essential.
Must have income recovery experience and leasehold experience
Excellent communication skills
Have a significant working knowledge of relevant legislation in relation to Income Recovery recovery along with Court and First Tier Tribunal (FTT) protocols
Continue to be aware of best practice and changing legislation, good practice and London Borough of Havering policies/procedures.
Make recommendations for policy/procedural changes
For an informal discussion about the post, please contact Jane Shaw on 01708 434024
All applications must be made online. The closing date for the receipt of applications is 6th December 2020, however interest in this job may be high and we therefore reserve the right to close the vacancy early.
The London Borough of Havering is a Disability Confident employer. Candidates who declare that they have a disability in accordance with the Equality Act 2010 and meet the essential criteria as specified in the Job Profile will be guaranteed an interview.
Priority consideration on all advertised roles will be given to London Borough of Havering Redeployees.
The London Borough of Havering is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects staff and volunteers to share this commitment.
Please be aware that a Disclosure and Barring Scheme (DBS) check will be required for any position with access to these groups under the provision of the Rehabilitation of Offenders Act 1974.
In addition, the Authority reserves the right to request employees undertake a basic disclosure check (Disclosure Scotland) where required for the role this includes anyone who has access to (or information obtained directly from) a government database, or has a GCSX account. These posts will be required to have a Basic Disclosure Scotland check as per the requirements of BPSS (Baseline Personnel Security Standards).
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.
Please view Income Officer Job profile here