This Vacancy has closed.
Female Helpline Advisor – Domestic Abuse
  • Employer: Surrey County Council
  • Reference: orbis/TP/33634/11792
  • Published: Mon 21/12/2020, 15:09 PM
  • Closing on: Sat 16/01/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £23,406 per annum
  • DBS Check: Yes
  • Location: Woking

Vacancy Location

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More about this employer

Female Helpline Advisor – Domestic Abuse

Full Address: Your Sanctuary, 15a Monument Way East, Woking, Surrey GU21 5LY

Exact working hours: 36 hours per week to be worked Monday to Friday.  You must also be available to take part in the out of hours Emergency On Call rota for which an additional allowance is paid.

Any further details:  Successful applicants must have a full driving licence, access to a reliable car for work purposes, and live within a maximum 45 minutes driving distance of our offices in Woking.  This is so that occasional emergency on call responsibilities can be fulfilled in the rare event of callout for urgent support purposes.  Any offer will be subject to acceptable references and a Disclosure and Barring Service check.

*Due to the nature of this role, the post is open to female applicants only and is exempt under Schedule 9 Part 1 of the Equality Act 2010.

Job Advert

Please note that this vacancy is not part of Surrey County Council, we are advertising this on behalf of a partnership organisation.

Job Details

Your Sanctuary is a Surrey based charity which provides specialist support to women, men and children affected by domestic abuse.  We are very proud of our helpline and online chat service through which we offer both practical and emotional support and are now looking for a Helpline Advisor to champion the delivery and development of this service.

This is a demanding and interesting role where you will be covering a daily helpline shift as well as training and supporting a team of volunteers, reviewing and updating policies, and looking for ways of enhancing the service we provide. This is a fantastic opportunity to use your initiative and develop your skills and experience whilst making a real difference to our service users.

Experience of supporting individuals affected by trauma, either via a helpline or in person, is essential.  You must be able to demonstrate the ability to build strong relationships and communicate effectively (in person, over the phone and in writing); strong IT and aorganisational skills are necessary and knowledge of issues relating to domestic abuse would be advantageous. In return, we can offer a stimulating and supportive working environment, and opportunities for training and development.  We also provide 25 days annual leave, a contributory pension scheme and an employee assistance programme.

Closing date of Friday 16th January 2021 (5pm) but please be aware that applications will be considered as they are received as we are looking to fill this post as soon as possible.

Additional Information

Please refer to the covering letter for full details -

Company Information

Please refer to our website for details of how to apply and a full job description/employee specification:

A copy of our equality and diversity monitoring form is available on our website: