Specialist Housing Officer (Specialist Level 1)
  • Employer: Wokingham Borough Council
  • Reference: 711181
  • Published: Wed 06/01/2021, 13:35 PM
  • Closing on: Mon 25/01/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: Grade 7 - £29,577 to £32,910 per annum (dependent on experience)
  • DBS Check: Enhanced
  • Location: Shute End, Civic Offices, Wokingham, Berkshire

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Specialist Housing Officer (Specialist Level 1)

This is a unique and varied role, working with Wokingham Borough Council’s (WBC’s) Local Housing Companies (LHCs) as well as WBC itself. You would be responsible for managing a patch comprising of various tenures including general needs, affordable, supported and key worker accommodation.

Our LHCs have developed and built the majority of the properties you would be managing, and WBC acts as a managing agent for these properties. You would also be expected to work flexibly across the rest of WBC’s housing service, when required.

You would be based within our specialist housing management team and would work closely with WBC staff as well as LHC staff to ensure that excellent joint working and collaboration is maintained.  
In this role, your duties would include: 

·         Delivering a personalised and responsive landlord service to tenants.

·         Being responsible for income collection and rent arrears management.

·         Attending handovers of new properties and reporting defects.

·         Undertaking income and expenditure assessments.

·         Attending viewings and signing up new tenants.

·         Carrying out new tenancy visits, general tenancy management and undertaking tenancy enforcement action where necessary in line with policy and procedure.

·         Investigating and resolving cases of ASB in line with policy and procedure.

·         Carrying out periodic inspections of communal areas as well as weekly compliance testing to ensure health and safety legislation is adhered to at all times.

·         Maintaining an excellent working relationship with officers from the LHCs.

·         Working flexibly as part of a wider housing management team.

About You 

We are looking for a knowledgeable social housing professional with substantial and demonstrable experience of managing social housing tenancies and experience of managing rental income collection is essential. Previous experience of Northgate is helpful but not essential. Professional qualifications in housing (e.g. CIH) are preferable but not essential.

The ideal candidate would be:

·         Well organised with the ability to prioritise well and work under pressure.

·         Excellent at communicating with different audiences in person as well as in writing.

·         A natural problem solver with the ability to be resilient and flexible in their work.

·         Able to build and maintain positive working relationships with partner agencies and stakeholders.

·         Committed to tenant involvement.

·         A team player.

·         Able to listen, then extract and assess important information.

·         Customer focused approach with a can do attitude.

·         Able to be flexible as well as to use their own initiative, taking ownership of issues.

·         Working with customers, colleagues and other professionals in a polite, respectful and supportive manner.

Selection for this vacancy will be via the Council’s Competency framework, to view this, please visit http://www.wokingham.gov.uk/jobs-and-careers/our-jobs/how-to-apply/  

For more information and to apply for the role, please visit: www.wokingham.gov.uk/jobs-and-careers/ Please refer to the Job Description and Scope for further information and please note that CVs are not accepted.

Closing date: 11pm, 25th January 2021

For more information about the role please contact Housing Management Service Lead Sarah Lynch on sarah.lynch@wokingham.gov.uk 

A full UK driving licence and access to a vehicle for work purposes is essential. 

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks.

Wokingham is an equal opportunities employer.



How to Apply

Please apply online via the link provided.


Please note, we do not accept CVs submitted without a fully completed online application form.

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