Assistant Customer Service Supervisor
  • Employer: Resources
  • Reference: HCC15955
  • Published: Fri 12/02/2021, 14:50 PM
  • Closing on: Sun 28/02/2021, 23:55 PM
  • Working Pattern: Part Time
  • Hours: 18.5 hours per week
  • Salary: £15,000 - £24,999
  • DBS Check: No
  • Location: Watford , Hertfordshire

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Assistant Customer Service Supervisor

Job Title: Assistant Customer Services Supervisor
Location: Watford
Salary:
£19,698 pa to £20,903 pa (pro rata for part time)
Hours: 18.5 per week
Contract: Permanent

Working as part of a team, you will deliver excellent customer service to library customers, ensuring all information, services and resources are available and promoted to members of the public.

You will have the skills and abilities to support the Library Manager to actively supervise the team, including staff timetabling, training and development. You will also support staff appraisals, and act as senior on duty as and when required.

You will have the ability to compile, maintain and provide effective returns for monthly financial and statistical information. You will also actively engage with the delivery and promotion of all frontline services in the Library and outreach activities as required.

Please ensure you are able to work the hours on the attached rota before applying

For an informal discussion about the post and timetable details, please contact Angela Hadwin, Watford Central Library Manager or Ian Pattison, Senior Operations Librarian on 0300 1234049.

Hertfordshire County Council have awarded the contract to deliver the Library Service to Libraries for Life, an independent organisation with charitable status. The proposed date for transition to Libraries for Life is still to be confirmed. At the point of transition all Hertfordshire County Council Libraries employees will be transferred to Libraries for Life under TUPE rules and regulations.

Closing date: 28th February 2021
Interview date: 15th March 2021

*Please note that due to Covid-19 we are currently holding interviews via Microsoft Teams. It is your responsibility to ensure you will have access to a reliable device that includes camera and microphone so that you can take part in the Microsoft Teams interview process.

How to Apply

Please apply online via the link provided.

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