About the role
We have an exciting new opportunity within our community pod and are looking for a Community Specialist to be a key member of the team.
Forget traditional housing management - neighbourhood teams, patches, pen & paper - our Community Pod has been formed to take all the old-school housing, tenancy and estate management functions and create one team that is much more mobile, responsive and task-based, rather than working in geographical patches.
In this role, you will be making a difference in the lives of our tenants by using mobile working technology to provide an efficient and proactive service to them. You will work with external agencies, customers and colleagues to create positive outcomes. You will also engage with our customers face to face to discuss the services we offer and helping them manage their homes.
About the person
We are looking for somebody who wants to feel empowered to make decisions and work under pressure adopting a problem-solving approach within a diverse community. We are looking for someone is proactive and will enjoy taking ownership of planned and estate inspections, home audits and visits. This is an opportunity to be part of a team that delivers a front-line service to our tenants and to make a difference!