This Vacancy has closed.
Customer Services Advisor - Full Time
  • Employer: West Berkshire Council
  • Reference: V4214
  • Published: Thu 18/02/2021, 9:30 AM
  • Closing on: Wed 03/03/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: From £19312 to £25481 per annum (Grade D-F)
  • DBS Check: No
  • Location: Customer Services - West Street/Market Street, Newbury, Berkshire

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Customer Services Advisor - Full Time

Our Customer Services team is the first point of contact for customers who visit our offices or telephone our Contact Centre.  We assist customers across a wide range of council services by providing information or recording their service requests, or by ensuring that they are referred to the right service area.

Working hours:  37 hrs   Monday to Thursday 8:30 – 17:00 and Friday 8:30 – 16:30                                           


The salary scale for this post is scale D (£19,312) to Scale F (£25,481).

The starting salary will be at our scale D (£19,312) with progression depending on experience, skills and knowledge, as detailed in the job description to scale F (£25,481). 

If you have good people skills and want to use these to deliver quality services to our customers, this may be the job for you. 

We are looking for someone who has:

  • a commitment to providing excellent customer service
  • excellent communication skills
  • a willingness to learn and use their initiative
  • self-motivation 

You may be required to work at our Market Street in Newbury, on reception or in the contact centre, with the opportunity for home working too after the probation period. 

We are ideally looking to offer the successful candidate the full number of hours advertised above. We may however consider offering less hours than advertised providing they meet the requirements of the role and service which will be determined by the recruiting manager. 

This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2017; the requirement to fulfil all spoken aspects of the role with confidence in English applies. 

West Berkshire Council offer excellent employment benefits such as access to a wide range of relevant training, local government pension scheme, family friendly policies, a range of discounts and much more.  You will also be entitled to a generous annual leave entitlement of 27 days per annum rising to a maximum of 32 days, depending on length of service and the grade of your job. 

If you would like to know more contact Sue Kavanagh (Team Leader) on 01635 519081 for an informal discussion. 

Closing date is 3rd March 2021.  If you are successful in being shortlisted you will be notified on 5th March 2021 with an invitation to interview.  Interviews will be held 9th & 10th March 2021.