This Vacancy has closed.
Case Officer (Corporate Services) Level 3
  • Employer: Folkestone & Hythe District Council
  • Reference: 123/21/144010
  • Published: Wed 24/02/2021, 12:40 PM
  • Closing on: Wed 10/03/2021, 9:00 AM
  • Working Pattern: Flexible Hours, Full Time
  • Hours: 37 hours per week
  • Salary: £26,272 - £30,137
  • DBS Check: Yes
  • Location: Civic Centre, Castle Hill Avenue, Folkestone, Kent CT20 2QY, Kent

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Case Officer (Corporate Services) Level 3

Folkestone & Hythe is a dynamic and innovative place to live, work and visit. Based in our modern offices in the heart of Folkestone, with easy access to transport links, local shops, entertainment facilities and the seafront, we offer a flexible working environment, corporate membership and reward schemes, Employee Assistance Programme, and access to the Local Government Pension Scheme.

We are currently seeking a self-motivated and proactive individual excited by the challenge of a role within our Case Management (Corporate Services) team. Working in a multi-skilled team focused on delivering core support services, this is a fantastic opportunity to work at the heart of the council, providing excellent customer service to a whole range of stakeholders.

The primary function of the post holder will be to assist with the recovery of debts including council tax, overpaid housing benefit, sundry debts and business rates (NNDR). The role will involve contacting customers, setting up and monitoring payment arrangements and taking recovery action where arrangements fail.  There will be an element of taking inbound calls but the predominant function will be general debt management work including outbound calling.

You will need to have some experience of working in a customer focused administrative support role and the demonstrable ability to meet service performance targets. Specific experience in debt recovery would be advantageous, but if you’re a fast learner with excellent interpersonal, communication and negotiating skills and the ability to work effectively as part of a multi-disciplined team then we want to hear from you!

Due to the post holder requiring access to the DWP systems, we are required to undertake all checks as required by the Baseline Personnel Security Standard guidance.

For an informal discussion please contact Jamie Harding (Case Management (Corporate Services) Team Leader) on 01303 853378 or email

The closing date for the receipt of all completed applications is 9am on Wednesday 10th March.