Fixed term until end March 2022
This role is to deliver a high-performing, responsive and customer-orientated service that deals with 80% of enquiries end-to-end from a variety of channels.
Please Contact Michelle Baden on 07743292093 / Michelle.Baden@brighton-hove.gov.uk or Marlene Wright on 01273 293145 / Marlene.Wright@brighton-hove.gov.uk for an informal chat about the role.
About the role
Your role with involve providing high-quality information, advice and assistance to customers on different services provided by the Housing directorate.
To signpost for all council services and have an understanding of partner organisations and the services they provide.
To actively promote the council’s website and library and online services, advising customers of the range of help and support available to access this if needed.
To contribute to the efficient day-to-day running of the customer access points including office receptions, emails, and phones. This includes arriving at least 15 minutes before opening to ensure the reception is prepared and managing appointments.
Work within the Customer Service Promise and Standards for Reception Areas guidelines.
As part of the application process we require you to answer some additional questions to support your application called 'Branching Questions'. These questions form part of the application process which you will find when you apply. Please read the document below 'Branching Questions Guidance'. Not following this guidance is likely to reduce your chances of success.
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
Work Permits: This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK.
We welcome applications from all sections of the community but particularly encourage applicants from a BME or White Other background as well as those who identify as male or trans as these groups are currently under-represented in our Directorate workforce.