This Vacancy has closed.
Senior Applications Support Officer
  • Employer: Brent Council
  • Reference: 2100106
  • Published: Mon 26/04/2021, 11:25 AM
  • Closing on: Thu 06/05/2021, 23:27 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £39,867 - £42,855
  • DBS Check: No
  • Location: Brent

Vacancy Location

More Information

More about this employer

Senior Applications Support Officer

Salary range: £39,867 - £42,855 p.a. inc.

Contract: Permanent

Hours of work: 36 hours per week

Location: Civic Centre and other locations from time to time


An Excellent Oppertunity...  


Brent is a tremendously vibrant London b orough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.


The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.


The Post


The ICT Shared Service is seeking to appoint a Senior Applications Support Officer to complement an existing post in the ICT Applications Team. This team supports some of Brent Council’s major applications as part of the share IT services The post will entail working with officers of similar grades as well as a key role in providing technical support for a range of applications including Northgate Housing and IDOX (for Planning and Building Control) support to staff across the council. Specifically, we are looking for that person who has technical skills in sqlplus (essential), Transact-sql (desirable), PLSQL (desirable), Unix (desirable), java scripting (desirable) and XML (desirable) to help us build new and maintain existing integrations between other applications in the council.


The Person


We are looking for an enthusiastic team player who has experience in working in a busy customer focussed environment. This post holder will be instrumental in delivering a high quality technical applications support and ideally must have a good working knowledge: -  

- in supporting technical issues within Northgate Housing Systems specifically in Estates, Repairs, Rents, Task Manager, Housing Allocations

- in configuration management of Northgate modules and related integrations

- as a lead for Northgate upgrades including UAT planning and support

- in having strong skills mainly in Oracle sqlplus (essential), Transact SQL (desirable), Unix (desirable)

- and experience in IDOX support (desirable)

- in having experience and understanding of project management

- in working on a busy support helpdesk who can place customer service highly across the business

- in end user system training

The successful applicant must have good negotiation skills, prioritise calls and work on separate calls in parallel to meet Service Level Agreement targets and customer expectations. A key requirement of the successful applicant is that they can manage their own workload.This is an exciting opportunity to be part of a Council support shared service. There will be opportunities to influence how the service operates and suggest improvements whilst working as part of the whole team to form a high performing service 


Closing Date: 6 May 2021 (23:30)


Additional Information


Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.


We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.


Brent has a positive approach to flexible working.


As a disability confident employer Brent welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on  Please note the information you provide will be treated fairly and confidentially.


Please note CVs will not be considered as part of your application for this position.