Casual Passenger Assistant
  • Employer: West Sussex County Council
  • Reference: EIE00809
  • Published: Tue 01/06/2021, 9:13 AM
  • Closing on: Tue 15/06/2021, 9:13 AM
  • Working Pattern: Term Time
  • Hours: Casual Hours
  • Salary: £10.57 - £10.78 per hour + casual hours, part time
  • DBS Check: No
  • Location: Based in Chichester, Based in Crawley, Based in Horsham or Chichester, but working countywide , Hampshire, West Sussex

Vacancy Location

More Information

Casual Passenger Assistant

About Us

WSCC operate a range of home to school and adults services transport routes across the County.

Our aim at WSCC is to provide a reliable and safe transport service to our residents ensuring consistency for all passengers and service users.

For more information about West Sussex County Council, please visit our WSCC About Us page.

About The Job

Salary Range: £10.57 - £10.78 per hour (includes annual leave element)

Work Location: Broad Bridge Heath Depot, Horsham and Clapham Depot (near Worthing)

Hours per week: Casual Hours (Split Shift: 7am -10am / 2pm - 5pm)

Interview date: June 2021

We are currently recruiting to multiple Passenger Assistant vacancies at our Broad bridge Heath Depot, in Horsham.

Working as part of the Passenger Assistant Team, you will travel to and from schools and other venues, in minibuses, cars and taxis with vulnerable adults and school children with special needs, to ensure they are safely transported.

You will be supporting children with special needs on their way to and from school or college. You will also need to support vulnerable adults on their journeys to and from day centres, training courses and other venues.

You will provide a safe, secure and happy environment for passengers, while in transit between destinations. You will also ensure that the passengers safely board and alight from the vehicles and that they are delivered to their venue in a safe way.

You will interpret situations and events as they arise in order to solve straightforward problems concerning the wellbeing of the passenger or smooth running of the journey as well as fasten seat belts, attach booster seats and ensure that passengers are properly and safely seated in conjunction with the driver and any other passenger assistants in the vehicle, to ensure that all equipment, such as wheelchairs, are carefully stowed and secured when in transit.

You will work collaboratively and convey messages between the school and the pupil's parents about their health and wellbeing.

Experience and Skills

You will be a positive role model in your interactions with children and adults using the service. You will be familiar with, and adhere to, the values of WSCC and be compliant with key regulations i.e. Health and Safety/Safeguarding, standards and procedures. Physically, you will be able to undertake all the required driving and maintenance aspects of the role. Most importantly, you will be able to work as part of a committed and dynamic team to achieve the shared goal of delivering consistent and outstanding service.

Key Skills:

1.Very good communication skills, in order to communicate effectively with adults and children with special needs, their carers, family members and teachers; reporting any problems to parents, carers, teachers etc. and transferring information between the different venues (for example, school

and home). This includes the ability to convey urgent messages by mobile telephone.

2.High levels of patience and sensitivity, able to deal effectively with adults and children with either medical or behavioural needs, calmly and with care for their wellbeing.

3.Basic literacy and numeracy skills in order to answer questions from the passengers, fill in time sheets and write incident reports.

4.Able to understand and communicate in basic non-verbal signals -such as an adult unable to speak pointing to something they want. A basic understanding of Makaton in order to communicate with those passengers with learning difficulties.

Qualifications and/or experience:

  • Previous experience working with, or caring for, children or adults, in some capacity, including voluntary work, paid work or through family commitments.
  • Knowledge of how to operate and secure items such as booster seats, wheel chairs and similar devices.
  • Basic first aid training.

Rewards and Benefits

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.

Further Information

The reference number for this role is EIE00809.

For an informal conversation or for further information regarding the role, for Broadbridge Heath Depot please contact Amanda Johnson at or for Clapham Depot please contact Karen Goswell-Jenking at Karen.Goswell-. For issues or queries regarding your application please contact .

This post is subject to an enhanced DBS check, satisfactory references and health check.

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