Case Officer (Corporate Services) Level 2 - Fixed term until 31st March 2022
  • Employer: Folkestone & Hythe District Council
  • Reference: 123/21/153508
  • Published: Tue 01/06/2021, 14:50 PM
  • Closing on: Wed 23/06/2021, 12:00 PM
  • Working Pattern: Flexible Hours, Full Time
  • Hours: 37 hours per week
  • Salary: £23,278 - £26,222 (Grade D)
  • DBS Check: Yes
  • Location: Civic Centre, Castle Hill Avenue, Folkestone, Kent CT20 2QY, Kent

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Case Officer (Corporate Services) Level 2 - Fixed term until 31st March 2022

Folkestone & Hythe is a dynamic and innovative place to live, work and visit. Based in our modern offices in the heart of Folkestone, with easy access to transport links, local shops, entertainment facilities and the seafront, we offer a flexible working environment, corporate membership and reward schemes, Employee Assistance Programme, and access to the Local Government Pension Scheme.

We are currently seeking a self-motivated and proactive individual excited by the challenge of a role within our newly formed Case Management team. Working in a multi-skilled team focused on delivering core support services, this is a fantastic opportunity to work at the heart of the council, providing excellent customer service to a whole range of stakeholders.

The primary function of the post holder will be to assist with the administration of Sundry Debts as well as the recovery of various debt types including Council Tax, Sundry Debts and overpaid Housing Benefit. The role will involve account administration, issuing invoices and reminder notices, contacting customers, setting up and monitoring payment arrangements and taking recovery action where arrangements fail. There will be an element of taking inbound calls but the predominant function will be general debt management work including outbound calling.

You will need to have some experience of working in a customer focused administrative support role and the demonstrable ability to meet service performance targets. Specific experience in debt recovery would be advantageous, but if you’re a fast learner with excellent interpersonal, communication and negotiating skills and the ability to work effectively as part of a multi-disciplined team then we want to hear from you!

For an informal discussion please contact Jamie Harding (Case Management – Corporate Services Team Leader) on 01303 853378 or email

A Basic DBS check is required as per the Baseline Personnel Security Standard guidance.

We are continuing to closely monitor the impact of Covid-19 (Coronavirus) on all our recruitment activities. Our priority is to make sure that you and our staff are safe. As a consequence, social distancing restrictions may affect the conducting of interviews and the start dates of successful candidates. We will endeavour to keep you updated throughout the process.

How to Apply

Please apply online via the link provided below. Please note that we do not accept CV's without a fully completed application form.

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