This Vacancy has closed.
Peer Mentor - Liaison and Diversion
  • Employer: Shelter
  • Reference: SHEL/21/154152
  • Published: Tue 08/06/2021, 12:30 PM
  • Closing on: Tue 22/06/2021, 23:32 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £18,525 per annum pro rata Fixed term contract until 31st March 2022
  • DBS Check: No
  • Location: Birmingham

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Peer Mentor - Liaison and Diversion

Closing date: Tuesday 22nd June 2021 at 11.30pm.

We are looking for an enthusiastic and determined individual to join us as a Liaison and Diversion Peer Mentor. This role is open to candidates who have lived experience of mental health concerns and offending and can bring their invaluable insight into these services to the table. Lived experience will include accessing support from mental health services and the criminal justice system as a service user. 

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. 

About the role

Funded by the Birmingham and Solihull Mental Health Foundation Trust, the Liaison and Diversion Service provides intervention to people in contact with the criminal justice system who are identified as having complex needs. Our aim is to address health and social inequalities to reduce re-offending behaviours. This is a great opportunity for an enthusiastic individual to gain experience working with a leading provider of homelessness and housing advice and support. As a Liaison and Diversion Peer Mentor you’ll engage with clients experiencing multiple and complex needs who have come into contact with the Criminal Justice System either through custody or court. Support is provided for up to 6 months in the community to support individuals to address the underlying causes of offending.

Your challenge will be to build a relationship of trust with clients and help them to achieve their personalised support outcomes. We offer a full induction programme and you will receive formal training in key areas such as homelessness and housing, substance misuse, offending and mental health issues. You’ll participate in activities across Shelter and the Liaison and Diversion Service, visiting external agencies with whom we work and attending regular support sessions, supervision and performance reviews.

For more information on this role, there is a podcast series hosted by two former peer mentors which can be found at:

About you

You’ll need lived experience of mental health concerns and offending/criminal justice system - along with experience of accessing support services. Evidence of achieving personal goals and a level of stability is also important as is an interest in a career working to support vulnerable adults with multiple and complex needs. Good communication, customer service and basic computer skills are also required, along with a desire to develop and learn new ones. We are unable to accept applications if the individual is still on license for a previous offence.

If you would like to know more about the role prior to applying, we are holding a virtual drop-in session with the Shelter and Liaison and Diversion Team  via Zoom on Monday 14th June 2021 between 12:00 – 13:30. If you would like to attend, please contact Christine Grover at or by phone on 0344 5151800 to request an invite.

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.