Customer Services Adviser (First Line) x2
Salary: Starting from from £22,183 - £24,491, Per Annum
Hours: 37 Hours per week, Monday - Friday 08:30 - 17:00
Temporary: 12 months
Place of Work: Primarily Contact Centre based, in the office initially but possibility of working from home in future. Could be called into any of Adur and Worthing councils customer contact locations
Closing date: 25th June 2021, 23:55pm
Adur and Worthing Councils place the customer at the very heart of their business and are committed to the communities we represent.
We are looking to recruit enthusiastic, professional and confident individuals who thrive on providing great customer service.
You will need to provide information and advice to customers regarding 16+ different council service areas both on the telephone and face to face. Customers who contact us can be vulnerable, frustrated or distressed, so high levels of personal resilience and sophisticated communication skills are essential.
We expect all team members to be able to work flexibly. This role is based within our Contact Centre in Portland House in Worthing, but you will be asked to provide assistance when needed at our face to face offices in Worthing and Shoreham.
These roles provide a crucial front line service for the Councils so you will need an ability to confidently handle telephone calls and visitors regarding Council business and to use IT systems to resolve customer enquiries effectively.
Previous customer service experience and knowledge of Council business would be useful, but training will be given. We are looking for hardworking, adaptable advisers committed to ensuring excellent customer service, even when the council is unable to provide the resolution the customer desires.
Advisers are often approached for input when the Councils are looking to improve services, so the right applicant will be comfortable in actively assisting in continual service improvement work.