This Vacancy has closed.
Housing Needs Assistant
  • Employer: Borough of Broxbourne
  • Reference: Ref: 1N256P
  • Published: Fri 02/07/2021, 11:10 AM
  • Closing on: Sun 01/08/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: Salary £22,760.92 pa
  • DBS Check: No
  • Location: Bishops' College, Cheshunt, Waltham Cross, Hertfordshire

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Housing Needs Assistant

Housing Needs Assistant - Ref No: 1N256P

Full-time (37 hours)
Salary £22,760.92 pa


Working as part of a team, you will be the first point of contact for residents and members of the public submitting homeless applications and contacting the Homeless Service within the busy Housing Advice Service. Duties of the role include triaging all homeless applications as well as maintaining a case load of single homeless clients, which will be assessed as required by the Homelessness reduction Act 2017 and Part VII of the Housing Act 1996.


You will enjoy working with people as the role entails liaison and relationship building with single homeless people to assist them in finding accommodation with the Council’s key providers.


In addition, you will be the public face of the service, so you will need to be genuinely committed to helping people facing difficulties in their lives with achieving sustainable outcomes. The role requires the ability to communicate clearly with clients and should be able to work on their own initiative, albeit with support and supervision. The ability to converse at ease with members of the public and provide advice in fluent English is essential for this role. It is a busy working environment so the ability to work effectively under pressure and as part of a team is essential. The role also involves casework and therefore good written and interviewing skills are required.


This role requires a Standard Disclosure and Barring Check.


Experience working with vulnerable people would be an advantage, although enthusiasm and commitment are as important. An understanding of homelessness laws will be helpful, but full training will be given to the right candidate. A full driving license is essential.


We are committed to safer recruitment, safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment.


The benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.

Broxbourne Council is an Equal Opportunities employer.


Details and application forms for all job vacancies are listed on the Council’s website.


Application forms must be submitted online by 1st August 2021 quoting the above reference.


Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.

Telephone: 01992 785509, Email: