This Vacancy has closed.
  • Employer: Shelter
  • Reference: SHEL/21/158162
  • Published: Thu 08/07/2021, 17:00 PM
  • Closing on: Fri 23/07/2021, 23:30 PM
  • Working Pattern: Full Time
  • Hours: 37.5 hours per week
  • Salary: £20,290 pa (pro rata, 6 month fixed term contract) + excellent benefits including flexible working
  • DBS Check: No
  • Location: Bristol , Bristol

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More about this employer


Closing date: 23rd July 2021 at 11.30pm

We’re looking for a customer focused Receptionist to provide front desk support and be the first point of contact for everyone coming to us for advice and support.

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team
Shelter operates a thriving Hub of services in Bristol where people can access a range of advice and support provision, including legal advice and representation, housing related support services and an Information and Resource Centre - all from a City Centre location. 

About the role
As Receptionist your role will include meeting and greeting visitors, helping them with their information needs, answering the telephone and dealing with queries, both internal and external. Completing initial diagnostic forms with clients, maintaining client databases, typing and supporting staff with case administration will also be key elements of this challenging, but rewarding role. 

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you
Enthusiastic and customer focused, you will enjoy making an excellent first impression and helping people find solutions to their problems. To succeed you’ll need relevant office administration experience and an ability to type and use MS office applications. Effective communication skills, both verbally and in writing are also key. 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.