This Vacancy has closed.
Customer Services Advisor (Full & Part time)
  • Employer: Tonbridge & Malling Borough Council
  • Reference: CS/21/158997
  • Published: Fri 16/07/2021, 9:10 AM
  • Closing on: Sun 01/08/2021, 23:55 PM
  • Working Pattern: Full Time, Part Time, Weekends
  • Hours: 37 & 17.5 hours per week, Excellent benefits including local government pension scheme, generous annual leave, training & development opportunities, supportive management and easy staff car parking. employee assistance programme
  • Salary: £18,021 - £20,679 (FTE)
  • DBS Check: No
  • Location: Tonbridge Castle, Tonbridge Gateway, Kent

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Customer Services Advisor (Full & Part time)


We are currently recruiting for two new Customer Services Advisors to join our team based at Tonbridge Gateway. We have the following vacancies:

Customer Services Advisor – Full Time (Monday to Thursday 09:00 – 17:00 & Friday 09:00 – 16:30)

Customer Service Advisor  –  Part Time 17.5 hours a week (3.5hrs a day Monday to Friday – 11:00 – 14:30)


Tonbridge Gateway offer a multi-agency service to customers of Tonbridge & Malling Borough Council, Kent County Council services, and a range of partners from the public and voluntary sectors.

Reporting to the Interim Gateway & Customer Services Manager, you will undertake a customer facing role for enquiries related to Customer Services, Gateway, and tourist information as well as support our telephony service to residents.  Our offices are open seven days a week at Tonbridge, so you may be offered work on any day including at weekends. Weekend rotation will normally be 1 in 5 weekends and you would subsequently receive days off in the week in lieu.

Educated to GCSE grade C standard or above in maths and English, you will have previous experience of providing a customer focussed, front-line, public enquiry service.  You will be proficient in the use of Microsoft Word and Excel, and demonstrate confident IT skills.

There is a lot to learn, so you must be prepared to assimilate and retain a large amount of information quickly and demonstrate a “can-do” approach to your work.  In return we will give you ongoing training and support.

Please state which role you are applying for in your application.

For an informal discussion about this role, please contact Laura Mason on 01732 876271 (direct candidates only, strictly no agencies)