Referral and Advice Officers - Children's Advice & Support Service
  • Employer: Birmingham Children's Trust
  • Reference: BCT/21/159666
  • Published: Thu 22/07/2021, 15:15 PM
  • Closing on: Sun 08/08/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36.5 hours per week
  • Salary: Grade 3 starting at £20,903
  • DBS Check: Enhanced
  • Location: 1 Lancaster Circus, Birmingham, Birmingham

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Referral and Advice Officers - Children's Advice & Support Service

1x Fixed Term Contract until 31st March 2023

2x Fixed Term Contracts for 12 months

Full Time (fixed hours)

Children's Advice and Support Service (CASS) is looking to recruit a Referral and Advice Officers (RAO) to support this fast paced front door service which receives 250 calls and 400 emails daily. 

This role is varied as RAOs staff the telephone service, process information requests and support the Social Work, Family Support and Early Help functions within CASS. Experience of working in children’s social care, Family support / Early Help is required and handling information and accurate data input.

Applicants must have excellent verbal, written and customer service skills. Candidates must have a knowledge or an understanding of relevant Safeguarding and Early Help frameworks/procedures and how these protect and support families.

 

 

 

 

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