This Vacancy has closed.
Neighbourhood Services Manager
  • Employer: ccha
  • Reference: 397-NSM
  • Published: Fri 23/07/2021, 17:00 PM
  • Closing on: Mon 09/08/2021, 12:00 PM
  • Working Pattern: Full Time
  • Hours: 35 hours per week, This role is part of an on-call evening/weekend rota
  • Salary: £49,043 pa + benefits
  • DBS Check: No
  • Location: Croydon

Vacancy Location

More Information

Neighbourhood Services Manager

Neighbourhood Services Manager

(Maternity cover)

Annual salary £49,043 pa + benefits


Closing Date: 10am, Monday 9 August 2021

(this advert may close earlier giving 2 days’ notice if we receive a high volume of applicants, therefore please keep an eye on the closing date on our website)                 


Who are we?

ccha is an ambitious community-based housing association working in Croydon, Sutton and Bromley. Our active development programme means we will soon have more than 1600 homes. We employ over 45 bright and motivated staff who are committed to delivering a high-quality service to our residents and developing more homes within the community.

ccha’s Vision and Mission Statement:

“Delivering on our promises”.

“We enable staff and partners to deliver excellent services for our residents and provide more quality homes for our community”.

Who are we looking for?

We’re looking for an exceptional individual who shares our passion and commitment to deliver the best possible service to our residents. 

Our ideal candidate will have:

  • Extensive experience of working in social housing with sound legislative knowledge
  • The ability to lead on ASB, Income Recovery & Welfare Advice, Lettings, Tenancy & Lease Management, Tenancy Sustainment and Estate Services
  • A real customer focus with the ability to understand residents needs
  • The ability to work collaboratively and drive forward service improvements
  • A proven track record in management and leadership; motivating and developing teams to deliver services and perform to a high standard
  • The ability to prioritise, make sound decisions and get things done
  • The ability to effectively manage contracts and budgets and achieve value for money services
  • Excellent communication skills and competent IT skills

Please note, a full driving licence is required for this role. The successful candidate will also need to be available to start in mid September 2021 to ensure an affective handover and be experienced enough to hit the ground running.

What can we offer?

As the lead for housing management, you will have the opportunity to really shape our services and make a difference.  You’ll also be a key part of our Senior Management Team with the ability to influence our strategic direction and work with a dedicated and collaborative management team.

The role offers plenty of variety and the opportunity to get involved in other aspects like helping to deliver our new Customer and Equality, Diversity & Inclusion Strategies, feeding into our new developments and helping to shape our new working environment as we review our office arrangements and embed more flexible ways of working.

Our competitive benefits package includes:

  • 25 days holiday (rising to 30 days)
  • Matching pension contributions (up to 10%)
  • Private Health Scheme and Simplyhealth cash plan
  • Flexible/agile home working
  • Option to buy and sell holiday

As well as out competitive benefit package, you’ll get to work with a friendly and committed group of people and, should you choose, enjoy activities organised by our Well-being and Social Committee.


Applications & Assessment

Please review the documents attached to this advert for full guidance on the application process. If you have any questions about the role please contact Sarah Revett at

Testing and interviews: 10-12 August 2021


To apply visit:

For more information on ccha visit: