We are seeking customer centric individuals to join our Income Maximisation and Welfare team.
Income Maximisation and Welfare
The post holders will be responsible for handling incoming contact from our customers ensuring the quick and efficient handling of their enquiry. You will be focussed on managing a range of rule based welfare assessments and income recovery as efficiently and effectively as possible, providing a continuously improving and responsive service for our customers. This role will ensure the timely and efficient recovery of Council Tax, Business Rates, Rent Arrears, Housing Benefit Overpayment Recovery and Car Parking Penalties and Permits whilst balancing the needs of the customers welfare.
You will have proven experience in customer service, effective communication skills and be a team player. Previous experience of debt recovery is advantageous but not necessary. You will be self-motivated, and be able to work under pressure whilst maintaining good attention to detail.
We are seeking candidates who over time would be able to multi skill across all areas. Initially we are seeking the following breakdown of roles per activity:
- Advisors for Rent – this role involves regular contact with tenants ensuring they are up to date with their rent payments, chasing debt and setting up payment arrangements
- Advisors for Revenues - this role involves regular contact with residents and businesses ensuring they are up to date with their payments, chasing debt and setting up payment arrangements as well as processing applications and queries relating to Revenue collection
- Advisor for Welfare - this role involves regular contact with customers and the processing of housing benefit and council tax reduction claims
Although a background in the named areas is not essential it would be an advantage to the preferred candidate
Closing date: 7th September 2021
Interview dates to be confirmed.