This Vacancy has closed.
Income Adviser Apprentice
  • Employer: Brighton & Hove City Council
  • Reference: orbis/TP/487/16106
  • Published: Mon 26/07/2021, 0:00 AM
  • Closing on: Wed 29/09/2021, 0:00 AM
  • Working Pattern: Full Time
  • Hours: 37
  • Salary: £12,656.11 per annum. Once completed first year National Minimum Wage for your age will apply (but no less than starting salary)
  • DBS Check: No
  • Location: BN2 4QL

More Information

Income Adviser Apprentice

Job introduction

Brighton & Hove City Council’s Temporary Accommodation service have an exciting opportunity for 2 Level 2 apprentices in Credit Controller/Collector. The Team is responsible for providing temporary accommodation to homeless households within the city, and the Credit Control team are responsible for managing the rent accounts for these households.

The work can be very varied and interesting and a great introduction into the Housing Needs service offered by Brighton and Hove City Council. There will be an opportunity to attend court as an observer and the successful candidates will learn how to liaise with other Housing teams and departments and will build excellent working relationships. You will also learn valuable administration functions using a wide variety of software packages and improve your communication skills both verbally and in writing. Currently based in the centre of town, Brighton and Hove is a vibrant city to work in and the council offers flexible working, and access to staff discounts in the city centre.

The Credit Controller Collector Level 2 Apprenticeship at level 2 is run by CSA who is responsible for supporting you with your learning and carrying out assessments. The course has core modules to complete and a number of optional units. Your work experience will be linked to the modules and units in your course. You will receive additional support from a nominated mentor, throughout the duration of the Apprenticeship.

If you would like more information about this opportunity please contact Rob Glaister via email or 07548159469.

About the role

Apprentices will learn how to:

  • provide customers with advice and assistance to prevent and manage debt. This will include providing a front line service both face to face and on the phone
  • carry out financial health checks with customers and raise awareness of services
  • provide advice on Housing legislation and welfare benefits
  • assist vulnerable customers, making referrals and liaising with support workers
  • offer administration and duty support to the Account Managers and the Credit Control Support Workers on the Credit Control Team
  • apply the council’s policies and procedures in a fair and consistent manner
  • carry out home visits to customers to offer advice and assistance with regards to credit control

Apprentices without evidence of level 2 English and Maths will need to achieve this level prior to completing training and you may be required to take an English and Maths assessment prior to a formal offer being made.

For those with an education, health and care plan or a legacy statement the apprenticeships English and Maths minimum requirement is Entry Level 3 and British Sign Language qualification are an alternative to English qualifications for whom this is their primary language.    

Flexible working is supported where possible, local government salary-related pension offered, a child care voucher scheme as well the benefits of gaining staff discounts around the City and through many of the UK’s largest retailers and accessing other services. As an Apprentice you are also eligible to gain an apprentice NUS card and can take advantage of the Catch the bus4work scheme.

Please note, your application may be shared with the training provider.

The duration of the apprenticeship will be 13 months

NB. This may be amended should you have any applicable prior learning.

***Important Information***
As part of the application process we require you to answer some additional questions to support your application called 'Branching Questions'. These questions form part of the application process which you will find when you apply.  Please read the document below 'Branching Questions Guidance'.  Not following this guidance is likely to reduce your chances of success.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

In order to apply for an apprenticeship at Brighton & Hove City Council, you must have been ordinarily resident in the EEA for at least the previous three years on the first day of the apprenticeship or have some other residency eligibility status. Please see Annex A of the latest employer funding rules: Apprenticeship funding rules - GOV.UK ( If you are resident through a visa, leave to remain or other means please confirm type and that any expiry date covers the duration of the apprenticeship once it is due to start. Those on a student visa may not be eligible. For further information regarding apprenticeship eligibility please see Annex A of the latest employer funding rules: Apprenticeship funding rules - GOV.UK (

Company information

We welcome applications from all sections of the community but particularly encourage applicants from a BME or White Other background as well as those who identify as male or trans as these groups are currently under-represented in our Directorate workforce.