BI Operations Manager
  • Employer: London Borough of Hammersmith & Fulham
  • Reference: LBHF/21/161955
  • Published: Mon 16/08/2021, 14:00 PM
  • Closing on: Sun 19/09/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £55,665 - £58,911
  • DBS Check: Enhanced
  • Location: 3 Shortlands, London, W6 8DA, Hammersmith & Fulham

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BI Operations Manager

Job Title: BI Operations Manager LBHF231633

Job Details:

Salary range:  £55,665 - £58,911 per annum

Work location: 3 Shortlands, Hammersmitth, W6 8DA

Hours per week: 36

Contract type: Permanent

Vetting requirements: Enhanced DBS Check

Closing date:  19 September 2021

Interview date: 28 September 2021

Contact details for an informal discussion: Duncan Smith, Head of Business Intelligence on 07468 702269 or via email at DUNCAN.SMITH@LBHF.GOV.UK


Advert Text:

The BI service’s mission is to use the Council’s data in collaborative and imaginative ways so that insight and intelligence is at the heart of how the Council operates and improves services to residents.  

 We are looking for an experienced analyst to join the team as our BI Operations Manager. With the Head of Service, the Operations Manager will oversee the delivery of business intelligence products across the organisation including the corporate performance management framework and evidence-based needs assessments. You will manage analysts that provide business intelligence to departments of the Council and deliver corporate intelligence, insight and analytical products and solutions.  The role will also oversee the Technology and Innovation Hub of BI, consisting of a team of developers and analysts.  The hub manages the BI data warehouse infrastructure, maintaining existing analytical and technology products and spotting opportunities to use the Council’s data in new ways to support organisational objectives, realise efficiencies and improve service delivery to residents.  


Our mission is to be the best council. To do this we need the best people to help build our vision. If you’re looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.


Please refer to the Job Description for more information.

Role Responsibilities:

  • Lead on the development and design of BI solutions to departments of the Council including corporate projects and priorities.
    •    Spot opportunities to use the Council’s data in new imaginative ways to support organisational objectives, realise efficiencies and improve service delivery to residents.  
    •    Oversee the further evolution of the Council’s performance framework, ensuring robust performance and intelligence is reported corporately and improvement actions are taken
    •    Oversee evidence-basing and intelligence work to support strategic assessments, needs assessments, borough profiles, Resident Commissions and Council policy and priorities.  
    •    Oversee the effective management and deployment of the Technology and Innovation Hub
    •    To support the management and strategy of the BI service and develop and implement operational practices, policies and procedures.

People Values:

How we act defines who we are.  At the heart of our organisation is a common approach to defining ‘who we are’.  We are looking for people who can build this into everything they do.

We are fair

We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring

We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators

We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven

We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Recruiting for Attitude:

Your skills and ability are important however, we recruit as much for attitude as we do experience. We are looking for people who have the following attributes: 


Complex problem-solving 
The ability to work within a complex system and find simple solutions and outcomes that deliver real change. 


Critical thinking 
The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking. You can rationalise decision-making and form views quickly and soundly from a range of sources. 


You take approaches that demonstrate how doing things differently and creatively changes the dynamic in situations. You can apply creative solutions that deliver hard outcomes. 


People management 
You can get the best out of people. You have a coaching-style and drive through a commitment to personal and professional development. You are clear in your expectations and have exceptional feedback from your team about their working environment. You recognise and support people as individuals. 


Coordinating with others 
You have the knack of working well with others. You have an appreciation of your own presence and approach and can demonstrate how you have developed and continue to develop how you work with others. You can also recognise how others work, think, and feel to get the most out of collaboration. 


Emotional intelligence 
You have a high degree of self-awareness and self-regulation in a wide range of situations from one-to-one conversations to team and group dynamics. You can recognise motivating factors and demonstrate empathy appropriately applying a wide range of adaptive social skills. 


Judgement and decision making 
You can take rational and evidence-based decisions and take responsibility for your decisions and actions. Where there is ambiguity or a lack of evidence you can demonstrate the ability to understand the environment and show flexibility in applying your judgement. 


You can demonstrate an understanding of the range of skills and techniques required to successfully negotiate with a range of other partners. This includes understanding how to structure and undertake successful negotiation on an organisational-wide level. 


Service orientation 
You must be unequivocal in your commitment and drive for outstanding service delivery. Both in terms of the quality of products and work delivered as well as the achievement of objectives. You and your team can demonstrate how your overall contribution to the organisation and service delivers to our organisational aims and objectives. 


Cognitive flexibility 
The ability to recognise the environment in which you work and adapt and shift to this environment to maximise your own personal achievement and lead others in the same approach. Applying cognitive flexibility to situations of significant change and transformation. 

Role Specific Qualifications:

Educated to degree level or equivalent in relevant subject and  appropriate analytical qualification in SQL, PowerBI, Microsoft BI Stack.

Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.



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