We are seeking a compassionate and strong leader to join our small, dedicated and caring frontline team providing the highest level of customer service to bereaved families, visitors and stakeholders.
Working across Lewes District Councils cemeteries and Eastbourne Borough Councils cemeteries and crematorium you will provide clear leadership and management to the team, ensuring the highest of the standards expected by the Institute for Cemeteries and Crematoria Management’s (ICCM) Charter for the bereaved.
As Senior Specialist Advisor you will be responsible for the day to day operation of the Crematorium and Cemeteries, ensuring services are delivered professionally and efficiently. You will ensure the customer experience develops and advances through continuous improvement of processes and ways of working, and to ensure our services meet the needs of the community.
You will also be responsible for the pastoral care of the team, building strong working relationships with funeral directors, officiants, and families to ensure the accurate, professional and respectful handling of the deceased. Excellent attention to detail is a must to ensure the correct handling of cremation papers.
Working in a sensitive and sometimes challenging environment, you must be a strong leader, team player, well organised, have excellent communication skills with the ability to work with the public in a sensitive and empathetic way. Good IT skills and being flexible to the challenging demands of the work are essential.