Income Management Officer
  • Employer: Central Bedfordshire Council
  • Reference: CBED/21/10234
  • Published: Tue 24/08/2021, 12:05 PM
  • Closing on: Sun 19/09/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £32,234 - £33,782 per annum pro rata
  • DBS Check: No
  • Location: Watling House, Dunstable, Bedfordshire

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More Information

Income Management Officer

Team: Income Management Officer ( Housing)

Job Family: Directing - CBG10

Salary: £32,234 - £33,782 per annum pro rata

Hours: 37 hours per week

Base Location: Watling House, Dunstable with agile working policy in place.

Contract Type: Permanent

Closing Date: Sunday 19th September 2021

Interview Date: Thursday 23rd September 2021 ( Via Microsoft Teams)

More about the role:

Here in our Housing Service we want to help our residents in all walks of life achieve their potential and improve their circumstances. We work to ensure the needs and wishes of all residents are heard, represented and they are empowered to achieve personal, social and economic success.

As an Income Management Officer, you will be responsible for collecting rent and managing arrears for approx 800-1000 properties. Reporting to the Income Management Team Leader you’ll provide an effective arrears & debt management service. This involves identifying residents at risk of falling into arrears and taking early action to get their finances on track. Preventative measures could involve helping tenants find work or training or helping them manage their money effectively.

You will need to know about income management, debt recovery, welfare benefits and legislation. Your expertise comes with a degree (or equivalent) plus a confident, customer-focused approach. You can think creatively, solve problems and present at county court level. With a gift for dealing with a wide range of people – from vulnerable residents to lettings officers and district judges – you’ll be equipped to reduce debt and evictions whilst encouraging regular payments.

You need to be self-motivated, flexible and well organised and be able to work with your customers, your colleagues and the wider team and partners in achieving the council priorities and objectives in relation to rental income. You’ll be part of a varied and dedicated high performing team where flexibility, hard work, passion and commitment go a long way.

Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work’.

To assess your suitability for the role, you must demonstrate how you meet the key outcomes, accountabilities and competencies. To do this, you’ll need to refer the Family Profile, Role Profile and Competency Framework which can be found in the Recruitment Pack: Income Management Officer Recruitment Pack

For an informal discussion about this position, please contact: Carmel Coyle at or call 0300 300 5378.

For queries related to the recruitment of this vacancy, please contact: The recruitment team at

Central Bedfordshire Council is an equal opportunities employer. We welcome enquiries from everyone and value diversity in the workplace. We are a Disability Confident employer, we are working to become a Disability Confident leader in our community.

To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline. If you do not have a CV to hand, please look on our website for a CV template that you can use to create your CV and to review the job description and to apply for this role:

How to Apply

Please apply online via the link provided.


Please note, we do not accept CV’s submitted without a fully completed online application form.

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