We have an exciting role for an experienced supervisor who thrives on delivering first class customer services.
You’ll support a small, dedicated team that deals with public inquiries on our busy front line Cityclean and City Parks services and well as managing our admin service.
The role also includes ensuring the work of the team is high performing and providing a consistent approach, with customer service always at the forefront.
If successful, you’ll play an important role in not only how residents, businesses and visitors view our city, you’ll also be fundamental to the success and attraction of Brighton & Hove.
About the role
You will be an organised and confident supervisor, with experience of providing customer contact services within a performance management and customer focused culture.
You must possess good communication and interpersonal skills, be able to supervise and motivate a team of differing abilities and have experience of working in a sensitive, pressured environment.
In particular, we want someone to join our City Environment team who can demonstrate experience in:
- Managing and motivating successful teams
- Managing customer communication channels
- Establishing and maintaining business critical systems and processes
- Developing and maintaining good relationships with a range of internal and external stakeholders, including Members and MPs
This is a permanent opportunity and job-share applications are welcomed.
Interview date: week commencing 27 September 2021
For an informal discussion, please contact Jonathan Pyle, Assistant Business Support Manager - firstname.lastname@example.org or Lynsay Cook, Head of Strategy & Service Improvement - email@example.com
TO APPLY - as part of your application, you will need to answer some branching questions. To help you, some guidance has been attached to the advert below.
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
Work Permits: We may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Visas and Immigration (UKVI) Points-based Immigration System. Please see Gov.uk for more information on the Skilled Worker Visa.
We welcome applications from all sections of the community but particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, LGB, female or trans as these groups are currently under-represented in our Directorate workforce.