Uttlesford is a thriving, predominantly rural district in north-west Essex encompassing Saffron Walden, Great Dunmow, Stansted Mountfitchet and Thaxted and about 100 villages and hamlets in between. It is home to London Stansted Airport and major road and rail networks with links to London to the south and historic city of Cambridge to the north. With both new development and an historic and rural environment existing in harmony, Uttlesford is often cited as offering the best quality of life in the UK.
We are looking for someone who shares our passion to deliver excellent services to our customers. If you are someone with excellent leadership skills who can demonstrate, understanding, empathy and the ability to stay calm under pressure as well as embrace our values then this role will suit you. This is a fixed term contract ending 31 March 2023.
The main duties
Responsible for the day-to-day organisation of the workloads within the Council Tax & Valuation Team.
Ensuring excellent customer service by monitoring the quality and standards of all work
First point of contact for all customer complaints and complex legislative queries.
Identify and ensure suitable training and development for the Council Tax Team & other relevant Teams.
Our Council Tax Team work within the Revenues Team which includes Business Rates and Fraud & Compliance. The team consists of 4 Revenues Officers and 1 Part time Revenues Administrator (Valuation).
The successful Applicant
The type of person who makes a good Senior Revenues Officer is enthusiastic, committed and thrives in organising & developing teams to providing excellent customer service in a busy and high-pressured environment.
For an informal discussion please contact Alastair Clarke on 01799 510347.
If you are interested in this post, please apply via our online recruitment link which is available on our website https://www.uttlesford.gov.uk/for-jobs/Applying-for-a-job
Need advice on how to ensure you have the best chance of being shortlisted?
Read the Job Description and Person Specification and ensure that your supporting statement explains how you meet the essential requirements as your application will be judged against these criteria.
Closing date for completed applications is Sunday, 31 October 2021
Virtual interviews will be held week commencing 1 November 2021.
CVs will not be accepted.
We positively welcome applicants from all sections of the community.
Please note that currently, staff who are able to, are temporarily working from home due to Covid-19. However, there may be certain tasks/situations which will require you to work in the office as and when necessary. These arrangements will be reviewed when Government advice changes and/or the Council agrees new way of working. Your working arrangements will be as directed by your Line Manager.