This Vacancy has closed.
Behavioural Insights Lead
  • Employer: Royal Borough of Kingston Upon Thames
  • Reference: RBK/21/165443
  • Published: Fri 17/09/2021, 12:05 PM
  • Closing on: Sun 10/10/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £44,790 - £49,827
  • DBS Check: No
  • Location: Kingston upon Thames

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Behavioural Insights Lead


About the Borough 

This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned.


Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer.


Situated in Zone 6, Kingston is among the best-connected town centres in London – with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink.


Kingston’s people are innovative and entrepreneurial, and have a strong sense of community pride. The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other.


We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston’s key strength. The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic. Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand.


Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough. In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK.


About the Role 

The Behavioural Insights Lead is a new opportunity at Kingston Council and the successful applicant will have opportunity to shape this role and drive change through a variety of significant, exciting projects. Initially, this role is a two year fixed term position with a clear goal to develop, champion and embed a behavioural insight focused methodology to the council’s Covid-19 response. The role will also play a key function in utilising behavioural insights to inform the service redesign within the council to help support the corporate Marmot approach aim and reduce ‘enduring transmission’, supporting wider systems level change. The role may potentially be extended beyond this period at a later date and / or made permanent.


Key activities include:


Embed a behavioural insight led approach across a variety of Covid-19 workstreams e.g. vaccine uptake, control measures, vulnerable populations, self isolation, maximising our testing offer, supporting ‘Covid-secure’ workplaces across the borough

Advise senior management and wider council on application of behavioural insight to policy and processes and provide a leadership role for RBK on the application of behavioural insight

Provide leadership and expertise to the council and partners, co-ordinating the sharing of best practice and promoting a culture of continuous improvement and innovation.

Inspire, influence and support colleagues within the council and partners to transform public services, advising on best practice and championing innovative approaches.

Seek out opportunities to improve the perception of behavioural science internally and externally

About Us 

Insight & Data Team


The Insight & Data Team provides an information and data analytics function for the whole Council. Our local authority is passionate about evidence led service design and transformation and the team has a key role to play in that. The range of services accessing our team ensures that we have a varied, stimulating portfolio of projects.


Our team performs a variety of tasks including specialist statutory functions for Adult Social Care, Children’s Services, Public Health and Community Safety. We also provide demographic and open data via the Kingston Data website, and data insight via needs assessments, data analysis, interpretation and visualisation. 


The role of Behavourial Insights Lead will work closely with our analysts as well as the council's Public Health Team and wider services to embed a behavioural insight focused methodology across key workstreams.


About You 

We are looking for a positive and enthusiastic person to join our close-knit service. The successful candidate will need to have the experience to lead workstreams and work independently to meet deadlines, whilst also being a strong team player who can work collaboratively within the team, organisation and with partners. Exceptional communication skills, both verbal and written, are vital to this role.


Required Qualifications & Experience


Degree or equivalent professional qualification in Behavioural Science

Experience in using behavioural insights for Public Health

Experience presenting complex data and intelligence in accessible, clear and suitable formats for a range of audiences

Experience developing and implementing behavioural change projects and upskilling wider groups of people in the theory and methods

Understanding of the key strategic issues facing local government, the wider public sector and partners

Our Offer To You 

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.


In addition we offer a modern and flexible working environment for our staff supported by our IT infrastructure, Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working. The COVID-19 pandemic has required us to be even more flexible in how we work and manage staff workloads, ensuring they have the correct equipment and resources to be able to maximise their talents and looking after their wellbeing.


Employees have access to a wide range of benefits, some of which include:


Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)

Three volunteering days per year

Flexible and agile working arrangements

Comprehensive learning and development programme

Discounts on a range of local shops, restaurants, gyms and leisure centres

Interest free season ticket loans

Local Government Pension Scheme

Bicycle loan facilities and cycle to work scheme

Zip car scheme

Free eye tests and contribution towards glasses

Confidential wellbeing and counselling support

Subsidised gym membership

Application Process 

Please apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application.


The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.