Team: Parking, Community Safety
Job Family: Directing CBG 8
Salary: £24,491 - £27,186
Hours: 37 hours Monday-Sunday on a rolling shift pattern
Base Location: Thorn Turn, Houghton Regis but you will be required to work at various locations across Central Bedfordshire
Closing Date: Sunday 3rd October 2021
Interview Date: 13th and 14th October 2021
We are seeking to appoint a Senior Civil Enforcement Officer to work within our busy Parking team.
Supporting the Parking Enforcement Manager, managing and co-ordinating all aspects of parking enforcement and functions, ensuring the Council fulfils its statutory duty to manage its road networks to reduce congestion and disruption. You will be a strong manager who will be required to oversee the Parking Enforcement Team as well as working closely with the Parking Enforcement Manager to work on additional elements within parking enforcement.
You will need to manage your own workload with tight deadlines. Excellent communication skills are paramount and efficient use of Microsoft Packages is advantageous. This is a customer focused role in a contentious area and therefore the candidate will be expected to deal with difficult situations in a professional and courteous manner. So, if you want to find your greatness this is the job for you.
You will manage and support a small team consisting of up to seven Civil Enforcement Officers, advising on all areas of enforcement following relevant legislation including the Traffic Management Act 2004 and the Road Traffic Act 1991.You will be required to support the Parking Enforcement Manager on procedures and make changes where needed to maintain excellent work practices and provide customers with the best service possible.
Demonstrating strong parking knowledge, you will be required to represent the parking team at Traffic Penalty Tribunal cases and where recommendations are made to follow these through. Working closely with the Parking Support Team you will advise and assist both on individual cases and on improvements that can be made to assist in the ongoing improvement of the service area.
The successful candidate will be required to use the IMPERIAL software for parking process to deal with representations and to run operation reports however full training will be given on this. Dealing with complaints and assisting with MP and Member enquiries will also be required.
Previous parking enforcement experience is essential as the successful candidate will be advising colleagues on legislation and parking enforcement issues as well as assisting the parking support team.
Parking is a fast-paced service so you will be expected to multi-task and have the ability to inspire others whilst remaining patient.
Join us, and take advantage of our rewards package, agile working and the chance to learn and progress. Find your greatness by helping us to deliver better services to the local community. If you like a challenge but embrace job satisfaction this is the job for you.
Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work’.
To assess your suitability for the role, you must demonstrate how you meet the key outcomes, accountabilities and competencies. To do this, you’ll need to refer the Family Profile, Role Profile and Competency Framework which can be found in the Recruitment Pack: Senior Civil Enforcement Officer
For an informal discussion about this position, please contact: Christian Proto email@example.com at or call 0300 300 6014
For queries related to the recruitment of this vacancy, please contact: The Recruitment Team at firstname.lastname@example.org.
Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.
Central Bedfordshire Council is an equal opportunities employer. We welcome enquiries from everyone and value diversity in the workplace. We are a Disability Confident employer, we are working to become a Disability Confident leader in our community.
To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline. If you do not have a CV to hand, please look on our website for a CV template that you can use to create your CV to apply for this role. http://www.centralbedfordshire.gov.uk/jobs/work-here/application.aspx