Highways Customer Officer
  • Employer: Surrey County Council
  • Reference: orbis/TP/3233/17341
  • Published: Mon 04/10/2021, 13:42 PM
  • Closing on: Sun 17/10/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £27,991 per annum
  • DBS Check: No
  • Location: Guildford

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Highways Customer Officer

The starting salary for this role is £27,991 per annum, working 36 hours per week.

The Highways Operations & Infrastructure group in the Highways and Transport Service provide excellent customer service in order to meet the demands of over 80,000 customer queries per year. Based in the Technical Support & Communication Team, the Highway Customer Officer is the local face of the service, acting as the focal information point for customer enquiries and licence applications. The role is interesting and varied.

We are looking for a Highway Customer Officer who will undertake a range of highway related works, including dealing with customer enquiries. Enquiries may involve applications for vehicle crossovers, tree and shrub concerns, or other highway issues. HCOs are responsible for managing their own workloads and ensuring customer response times are met. Work will include a mixture of office work and visits to sites and customers throughout the year.

We are looking for highly motivated individuals who can make a valuable contribution towards maintaining the highway network. You will require strong customer service, communication, organisational, and IT skills. You will have achieved a good standard of Secondary Education and/or an equivalent level of experience in customer facing maintenance.

To manage this key area of work, we are looking for someone who is confident to work on their own or as part of a larger team. To be shortlisted for interview your application and personal statement will clearly evidence:

  • A good standard of communication, presentation and IT skills
  • A working knowledge of basic highway materials and assets
  • Experience of providing excellent customer service
  • Ability to manage workloads and deal with conflicting priorities
  • Experience of working on the highway with regards to personal safety and that of road users.

Due to the nature of the role, a full driving licence is essential. A vehicle will be provided for carrying out your duties, which will be left in your place of work over night.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Additional Information

The job advert closes at 23:59 on 17/10/2021.

Interview dates to be confirmed.

Contact Details

For more information on this position please review the Job Description attached to the bottom of this advert or please feel free to contact Gavin Smith or Mike Dawson via email at highways@surreycc.gov.uk or via telephone at 0300 200 1003.


From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

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