Partnership & Resident Liaison Officer
  • Employer: Brighton & Hove City Council
  • Reference: orbis/TP/727/16764
  • Published: Wed 29/09/2021, 0:00 AM
  • Closing on: Thu 21/10/2021, 0:00 AM
  • Working Pattern: Full Time
  • Hours: 37
  • Salary: £20,092 - £21,748
  • DBS Check: No
  • Location: BN2 4QL

More Information

Partnership & Resident Liaison Officer

Job introduction

Are you a team player who enjoys the challenge of working in a busy environment?

If so, here is an exciting opportunity to join Brighton & Hove City Council’s Property & Investment Team.  We are a small Team who work closely with the council’s surveyors, responsive repairs team, gas contractors and other teams, to deliver excellent customer service to our residents and elected members, ensuring the customer experience is both positive and effective as well as the job being interesting and varied.

We want you to feel supported and valued so we offer fantastic benefits such as:

  • generous annual leave entitlement
  • flexible working hours scheme
  • access to the Local Government Pension scheme
  • 1-2-1 support from your Customer Services Manager
  • Learning & Development opportunities
  • other staff benefits and discounts such as bus ticket and cycle loans: reduced cost gym membership with Freedom Leisure.

This is a permanent position working Monday to Friday.

For an informal discussion, please contact Tracy Lewis - Customer Services Manager on 01273 293517.

About the role

As a Partnership and Resident Liaison Officer, you will provide assistance to the Customer Services Manager in delivering excellent customer service by engaging with and obtaining the support and input of other stakeholders, in order that our service is developed to the optimum level. 

Collectively as part of the team, you will be responsible for the investigation and resolution of complaints and enquiries from residents, elected members and colleagues.

You will be responsible for developing and applying existing systems to monitor and carry out leaseholder consultation, and to assist in ensuring compliance in all regards with the service charges, consultation requirements and regulations. If you do not possess an understanding of leasehold management in general, specifically consultation requirements under sections 18-30 of the Landlord and Tenant Act 1985, training will be given.

This role involves the use of Microsoft Office and in-house computer systems and requires you to be able to monitor and analyse data for your team to ensure adherence to statutory deadlines.

You will have experience of working in a busy office environment with the ability to prioritise your workload around the demands of the service and strict deadlines.

As part of your application, you will need to complete your education and work history and upload a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Supporting statement guidance ( as this gives important advice which will increase your chance of success in the shortlisting process

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time

Work Permits: This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK.

Company information

We welcome applications from all sections of the community but particularly encourage applicants from a BME or White Other background as well as those who identify as male or trans as these groups are currently under-represented in our Directorate workforce.

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