Customer Experience Advisor
  • Employer: Optivo
  • Reference: 665251
  • Published: Thu 07/10/2021, 16:23 PM
  • Closing on: Thu 21/10/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £24,404
  • DBS Check: No
  • Location: Sittingbourne, Kent

Vacancy Location

More Information

Customer Experience Advisor

Ready for a challenge? We need you to be motivated, helpful and keen to deliver a positive customer experience...every time!

We're an accredited, award-winning contact centre with a fantastic reputation for friendly and helpful customer service. We're looking for people with:

  • Great customer service skills
  • A 'can do, solution focused' attitude
  • Strong people and communication skills
  • An understanding of contact centre technology
  • The ability to work closely with colleagues in all departments

You’ll be call-handling and accurately diagnosing and raising a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors). You’ll need to be confident using own initiative and have the ability to update systems and follow processes to be suitable for this position.

We’d prefer you to have experience of working in a customer contact centre. You’ll also need to able to work quickly and efficiently navigate and manage a range of systems, software, databases and applications

We're available for customers from 08.00 - 17.00 (Mon -Fri). We need you to be able to work flexibly within these hours.

Advert Closing Date: Thursday 21st October 2021

Interview dates: 1st & 2nd November

Apply Now