This Vacancy has closed.
Housing Choices Case Officer
  • Employer: North West Leicestershire District Council
  • Reference: NWLDC/21/168055
  • Published: Fri 08/10/2021, 8:50 AM
  • Closing on: Thu 28/10/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 36.25 hours per week
  • Salary: Band E, £25,991 - £29,577 per annum pro rata to length of contract
  • DBS Check: No
  • Location: North West Leicestershire District Council, Leicestershire

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Housing Choices Case Officer

Housing Choices Case Officer (temporary contract; 6-month fixed term)

Band E, £25,991 - £29,577 per annum pro rata to length of contract 

We are looking for a dedicated & enthusiastic team player to join our Housing Choices Team on a 6-month fixed term post. You will be helping to prevent homelessness by giving comprehensive advice and assistance, covering the full range of housing options offered by the Council and other agencies to enable customers to find solutions to their housing issues. Where necessary you will also undertake homelessness investigations, issue decisions and discharge the Council’s homelessness duty in accordance with relevant legislation. 

You will become an expert about the range of housing options that are available, the operation of the Choice Based Lettings scheme and advise customers on how to access the Housing Register. You will also liaise and negotiate with private landlords on the customer’s behalf to encourage access to private rented accommodation. You will be working both from home and the office along with carrying out home visits to aid investigation of homeless cases and undertaking settling in visits to those placed in the private rented sector. 

You need to have knowledge of relevant housing and homelessness legislation and equally important is your ability to listen carefully and treat customers fairly and with empathy. We pride ourselves on providing a quality and customer sensitive service and it is essential that you can demonstrate impartiality and consistency in dealing with customers. 

If you would like more information about this opportunity please contact Cath Burton, Housing Choices Team leader on (01530) 454813 or by email to            

You can apply for any of our posts online at

Applications must be made using the on-line application process.

Disabled applications who meet the essential criteria for the job will be guaranteed an interview.

We welcome applications from all sections of the community.

Closing Date: Thursday 28 October 2021