Hybrid location: working from home, our regional offices and our properties and estates in the South of England
Full Time (37.5 hours per week)
Fixed term Contract - 12 months
Salary circa £30,000 negotiable based on skills and experience
Plus, Brilliant Benefits
Empowering to live rewarding and happy lives. That?s when it hits home
We have fabulous opportunity for 3 Housing Managers to join our fantastic team. Your role will focus specifically on estate management, ensuring you are supporting our customers with fire, health and safety protocols and actions. You will work closely with our Maintenance and Compliance teams to put customer safety at the forefront of everything you do.
Your role in a nutshell, is to make our customers happy! It?s not just about providing our customers with a home; it?s about engaging and building relationships with them. This means that when it comes to those situations that are a bit difficult or tricky, we as a team make it easier to deal with.
Yes, we collect rent, chase arrears, fill void properties, manage estates and deal with anti-social behaviour. But it?s so much more than that. It?s also about working closely with customers and colleagues to make sure that where support is identified we help them as best as we can.
You'll have a proven passion for delivering excellent customer service and a genuine desire to help our customers. You will demonstrate effective relationship, negotiation, conflict resolutions skills and the ability to self-manage and prioritise. You'll also need an understanding of housing, neighbourhood management, housing law, universal credit, welfare benefits and how this relates to the work of a Registered Provider.
You will be responsible for carrying out generic Housing Management activities including arrears, void management, estate management, customer involvement, income management, lettings and other related tasks. You will continuously improve services to meet challenging targets and obtain best value for customers, working in partnership with stakeholders, external partners and colleagues. You will also signpost our customers to our varied access channels within the contact centre, improving their access to our range of services.
Here at Home Group we have invested heavily in our future and use current and up to date equipment. You?ll be issued with the latest kit, which could include a Surface Pro and mobile. So, it's really important to us that you are technologically savvy (or at the very least not a technophobe!)
It?s important to us that you have worked in a housing and customer service environment before. Don?t worry, we won?t drop you in the deep end, we?ll help to you understand how things work at Home Group!
As this is a Mobile working and community-based role, you need to be able to drive, as well as having access to a car insured for business purposes.
If you would like to find out more about the role, please contact Mandeep on 07909257929 who will be happy to have a chat with you.
Where you?ll work
You?ll work across our 4 South Regions: London & South East, East of England, Midlands and South West. Don?t worry, you?ll be allocated an estate within those regions depending on your current location. You?ll spend time on the road working closely with our Housing Managers and Maintenance teams, so you?ll be happy with frequent travel. Don?t worry we?ll pay you expenses to cover this use!
The great news is that you will have the flexibility of working either from home or in one of our local offices and we?ll give you the technology and kit to make that easy.
As a team we?re critical to supporting our customers. This means you?ll work to cover core hours Monday to Friday and be flexible enough to work some evenings if required. The good news is that you will have a degree of flexibility, as it?s the team?s unwritten rule that you attend the important appointments in life. So, whether it?s your child?s school play, your partner?s graduation, or to get your new fridge delivered we?ll work with you in what matters. Our focus is on getting the job done, not your working hours!
About our team
To us were not just a team we?re a ?work family?. Our manager is Mandeep, whose worked in various roles in the organisation over 10 years. There are 3 of us in the team, although we are part of a larger team of Housing Managers too, and we don?t just love to support our customers, we?re there for each other too!
Francis who has worked at Home Group for 14 years, is fantastic with really understanding our customers? needs and sharing his knowledge with other colleagues. Francis loves the job because he has always been able to strike a good work life balance.
Jan who has been with the team since January 2021, has experience in the sector that spans over 20 years. She has a keen eye for really helping our customers out of some difficult situations. Jan is a keen walker and dog lover.
The team is very friendly and supportive and will be there to assist you.
When you join, you?ll need to have a valid Standard Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don?t have a transferrable one.
Want to know more?
If you?re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You?ll be able to download the Housing Manager Job description, and find out more about Home Group. We?ve also got some short films that show you what it?s like to work here, and we know you?ll want to find out more about our award winning benefits and rewards!