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Digital Services Support Engineer
  • Employer: Hertfordshire County Council
  • Reference: HCC17683
  • Published: Wed 20/10/2021, 9:00 AM
  • Closing on: Sun 07/11/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £26,699 - £29,636
  • DBS Check: No
  • Location: Hertford, Hertfordshire

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Digital Services Support Engineer

Job Title: Digital Services Support Engineer
Location: Hertford Predominantly working from home, occasionally based in Hertford with travel around the County.
Salary Range: £26,699 per annum progressing to £29,636 per annum
Hours: 37 hours per week
Contract: Permanent

Are you an experienced Support or Applications analyst? We are looking for an Analyst / Engineer with experience of investigating and troubleshooting applications and database issues.  Your role will include:

  • Supporting all Community Protection and Fire Control users, applications, infrastructure and databases and ensuring that all service level agreements are met in a timely manner
  • Work and liaise with users, 3rd party providers, stakeholders and other team members to resolve technical issues and problems which have been escalated to you
  • Gathering user requirements and specification for new applications, infrastructure, communications equipment
  • Ensure support documentation and disaster recovery plans are kept up to date
  • Responsible for carrying out root cause analysis and putting measures into place to ensure that issues do not happen again.
  • Manage small pieces of project work within timescales and within budget.

Working within the Community Protection Directorate (CPD) of the Hertfordshire County Council (HCC), Digital Services (DS) team of the Hertfordshire Fire and Rescue Service (HFRS). CPD includes the following departments Trading Standards, Herts Resilience, County Community Safety Unit and HFRS. CPD is the lead authority of Fire Collaboration consists of Hertfordshire, Humberside, Lincolnshire and Norfolk Fire and Rescue Services.

Digital Services support all applications, infrastructure and communications equipment for Community Protection Directorate (CPD) and Fire Collaboration (FC). This includes:

  • In house and 3rd Party Software
  • Microsoft technologies
  • Windows Servers, SQL Servers and clusters
  • Data replication
  • PowerShell
  • System Centre
  • Office suite
  • Desktops, laptops, tablets, printers
  • Mobile data terminals, mobile phones, pagers
  • WAN ,Paging Network, Radio, Telephony, Voice Recorder
  • VPNs, Firewall, Active Directory, Group Policy
  • Wi-Fi, 3G/4G, GPRS, GPS, Satellites and any other specialist equipment

We provide mission critical application and system support for the HFRS 24x7x365 days for the purpose of mobilising fire engines and personnel.
Digital Services also have a continuous replacement programme of applications, infrastructure and communications equipment for CPD and FC this will mean you be involved in gathering user requirements and creating specification, assisting in procurement and implementing new infrastructure and communications equipment. Alongside supporting the above 

The IT infrastructure is built on Microsoft technologies with Windows Servers and SQL Server database clusters with variety of other applications including mobile devices. Mobilisation systems operate across fire services over WANs, and other systems operate on internal and external systems across number of organisations.

Hertfordshire County Council is a leading local authority with a highly regarded Hertfordshire Fire & Rescue Service. This is your chance to be part of a busy team that is flexible, responds quickly to change within a fast-paced environment. You’ll be taking on a diverse range of projects which promote Hertfordshire as an innovative, efficient authority with a commitment to helping to keep people healthy and safe and growing the economy. This is a fantastic opportunity for the right candidate to be involved with a variety of applications, IT infrastructure and IT methodology’s

For an informal discussion about any of these roles, please contact Mark Green on 01992 507599.

Closing date: 7th November 2021

Interview dates: 15, 16 & 17 November 2021