This Vacancy has closed.
Service Designer X 3
  • Employer: London Borough of Hounslow
  • Reference: LBH/21/169740
  • Published: Thu 21/10/2021, 11:45 AM
  • Closing on: Mon 08/11/2021, 9:00 AM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £45,834 - £48,819
  • DBS Check: No
  • Location: Hounslow, Hounslow

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Service Designer X 3

Service Designer X 3

Salary - £45,834 - £48,819 per annum 

Fixed term until 31st March 2023, Full time – 36 hours per week

Hounslow Council is an outstanding council serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships across the borough which have transformed how we serve one of London’s most diverse boroughs.

About the Team

The One Hounslow way is an exciting, values-led, systemic view of the key services we offer to our residents. The Business Improvement team is at the centre of the Hounslow Community-Centred Design activity and works with other skillsets to deliver expertise to the programme.

We’re looking for people who have the passion and knowledge to help us design for our communities.

Key Responsibilities

  1. Understand complex, interconnected processes and be able to communicate the links between what happens across systemic views. 
  2. Facilitate service managers across a system through a systems thinking and/or service design process.
  3. Design and redesign services based on the needs and wants of our residents.

Your Skills 

  1. Facilitation of people and workshops to a high standard.
  2. An ability to understand and communicate systemic views of services delivered to our residents.
  3. Desire to investigate and get to the root cause of issues.
  4. A passion for enabling and listening to people’s stories.

Essential for The Role

Experience of applying or high knowledge of systems thinking and service design.

This post is considered by the authority to be a customer-facing position; as such it falls within scope of the Code of Practice on English language requirement for public sector workers. The council therefore has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the employee specification.

If you would like an informal conversation regarding the position please contact 020 8583 6344

Closing date: 8th November 2021

Interviews will be held on week commencing 15th November 2021

To apply please visit