This Vacancy has closed.
Adviser – Housing, Debt & Welfare Benefits
  • Employer: Shelter
  • Reference: .
  • Published: Wed 27/10/2021, 16:10 PM
  • Closing on: Tue 09/11/2021, 23:30 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £23,847 pa pro rata + excellent benefits
  • DBS Check: No
  • Location: Dundee

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Adviser – Housing, Debt & Welfare Benefits

Fixed term contract until end of October 2022

Closing date: 9th November 2021 at 11.30pm 

We are looking for a client-focused individual with experience of advice work with a specific focus on housing issues, money and debt and welfare benefits to join us as an Adviser and provide vital advice to our clients in the Dundee area. 

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Our advice and support Hubs located in Glasgow, Dundee, Aberdeen and Edinburgh provide a range of services, including money and debt advice and legal advocacy and representation. There are also support services in Glasgow, Dumfries and South Lanarkshire delivering housing support for vulnerable people and families who are homeless and a dedicated service working with Young Runaways in Tayside. In addition, we have services focussing on specific client groups such as prisoners, older people and veterans, as well as a free telephone helpline. This particular role is based at our Dundee hub.

About the role

As an Adviser, we'll rely on you to deliver a professional, impartial, pragmatic and outcome focussed service to our clients which will include providing advice on all areas of housing law, homelessness, money and debt and welfare benefits and specialist casework related to these areas. You'll also get to undertake work on aspects of complex advocacy cases. Contributing to local and national policy and practice development will be important too, as will representing clients at reviews, tribunals and appeals, with relevant training provided if needed. Conducting initial interviews, agreeing clients' needs, writing case plans and keeping accurate records - all are part and parcel of this interesting and varied role.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

To succeed, you’ll need demonstrable relevant experience, a proactive, collaborative and client-focused approach, sensitivity to others’ needs and the communication skills it takes to positively influence others. We’ll also be looking for a flair for getting to the root of clients’ underlying issues and persuading them to change their views. Someone who is happy to challenge the status quo when appropriate, you enjoy actively contributing new ideas and approaches too. What's more, you have good typing skills, are able to use a case management system and are proficient using Microsoft Office applications including Word, Excel, Email and Internet.

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.