This Vacancy has closed.
Senior Transformation Officer
  • Employer: Runnymede Borough Council
  • Reference: 964DS
  • Published: Fri 05/11/2021, 9:00 AM
  • Closing on: Sun 28/11/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: Salary £33,798 - £37,525 p.a. depending on experience
  • DBS Check: No
  • Location: Civic Centre, Surrey

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Senior Transformation Officer

A great opportunity for an enthusiastic self-motivated, flexible Senior Transformation Officer to join our forward-thinking Digital Services Team.

At Runnymede we have ambitious plans and are working hard to improve service delivery and customer experience. We are looking for the right person with a passion for raising standards, reputation, and exceeding customer expectations to join us on our next phase of our digital transformation journey.

Working on a day-to-day basis within the Digital Innovation and Delivery Team you will be responsible for developing the Council’s Website and Customer Relationship Management System, by designing and building new integrated online services and improving existing ones.

You will have the opportunity to engage with a wide range of internal and external stakeholders, including Heads of Services, Managers and Customers to understand and document service requirements.

Working across the Jadu Digital Platform you will develop intuitive online and assisted service forms which are accessible and easy to use. Through maximising the Council’s CRM system, you will automate workflows and customer service tasks whilst building a single view of our customers. Our customers will be at the heart of service design and build.

As digital transformation moves quickly, we need someone who can adapt to change and is open to new ideas. If you understand web and service design best practice, have an inquisitive nature, looking for an exciting opportunity in a friendly environment why not join our team?

If you think that you have what it takes to excel in this role then we’d like to hear from you.

Please apply online at Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information attachment on the website. If it is difficult for you to apply online please contact Human Resources. Email: Telephone: 01932 425514/425516

We welcome applications from all sections of the community. Please provide an email address where possible as you will be contacted by email if you are selected to attend for an interview.

For an informal discussion about the role please contact Stephen Bowen, Digital Innovation and Delivery Manager at or 01932 425631.

Closing date: Sunday 28th November 21

Interview dates: Week commencing Monday 6th December 21