This Vacancy has closed.
Resident Engagement & Advocacy Service Manager
  • Employer: Westminster City Council
  • Reference: WEST/21/172160
  • Published: Wed 10/11/2021, 16:45 PM
  • Closing on: Sun 28/11/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £47,568 - £53,574
  • DBS Check: No
  • Location: City Hall, 64 Victoria Street, SW1E 6QP, Westminster

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Resident Engagement & Advocacy Service Manager

About Us:



Westminster City Council is a world of extraordinary stories.


Where innovative and open-minded people bring everything to the cause. Even expertise from surprising places. Take Serena. She is an absolute force of nature at the heart of our Church Street regeneration. And she puts the residents first in everything.


Serena’s vision is clear. Regeneration isn’t just about bricks and concrete. It’s about communities. It’s about the environment. It’s about the lives of people and how they feel about where they call home. Serena is their advocate, making sure residents’ voices aren’t just heard, but drive the changes we’re making. The future is safe in her hands.


The Role:

As a Resident Engagement & Advocacy Service Manager, you can make your own powerful contribution.


You’ll lead on coordinating the delivery of high-quality communications and consultation for council residents.


Specifically, that means providing consultation for residents, devising consultation plans and strategies, managing our resident engagement and advocacy services and boosting resident satisfaction overall.


On top of your day-to-day duties, you’ll have the opportunity to develop and shape our service, helping us better support residents and build vibrant communities.


As you help us improve a high-profile service within the council, you’ll also be helping us support our vision for a ‘City for All’, where all our residents can live in a borough that enriches their lives and helps fulfil their potential.


About You:

You’ll have substantial experience in resident engagement, project management, consultation and communication with residents, performance management and resource management. You should also have a deep understanding of local government issues.


In terms of skills, we’re looking for great communicators, collaborators, strategic thinkers and leaders with a focus on customers and continuous improvement. 


The Council and its partners are committed to achieving diverse shortlists for all vacancies at Band 4 or above to support our desire to increase the number of staff from underrepresented groups in our workforce. As part of this ambition, if you are from a black, Asian and minority ethnic background (BAME) you can self-declare this to the hiring manager as part of our positive action commitments. 


What We Offer:

Westminster is an amazing place. There are 250,000 diverse residents, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people working here every day. Our mission is to create city for all. We’re an organisation that wants the very best for our residents: a supportive and safe environment, the chance to grow and learn throughout their lives, to build fantastic careers in world-leading industries, to have access to high-quality, affordable housing and to retire into the community with dignity and pride.


We want Westminster to be a place you can make the most of your talents and thrive as an individual. That’s why we’re proud to have won Best Health & Wellbeing Initiative in the 2020/21 Business Culture Awards. By being the best you can be, you’ll help us adapt to the changing needs of our organisation and communities. 


At Westminster City Council, we are passionate about our aim to be an inclusive workplace for all that reflects the communities we serve, and we believe everyone is valued. We particularly welcome applicants from underrepresented backgrounds, including BAME, LGBTQ+ and those with hidden or visible disabilities. We’re committed to ensuring all our staff – regardless of gender, age, religion, sexuality, ethnicity or disability – can succeed. We value diversity and appreciate that people work in different ways. So, as a Timewise employer we work to provide flexible working arrangements and an empowering environment that enables you to be your best, that is the Westminster Way.