This Vacancy has closed.
Residential Worker
  • Employer: Surrey County Council
  • Reference: orbis/TP/108/18964
  • Published: Fri 12/11/2021, 10:07 AM
  • Closing on: Sun 02/01/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £24,780 per annum
  • DBS Check: Yes
  • Location: Redhill

Vacancy Location

More Information

More about this employer

Residential Worker

The starting salary for this role is £24,780 per annum based on a 36 hour working week. 

We are looking for a Children's Residential Worker to join our Extended Hope team based in Redhill. The working pattern comprises of early, late, and night shifts, as well as sleep ins. In addition, we would love to hear from you if you are interested in working casual hours on a bank contract.

Are you looking for an opportunity to work in an innovative multi-agency service?

Do you have experience or are seeking experience of working with adolescents with a range of complex needs? 

If so, we may have the role for you!

We are looking for residential workers with the ability to think creatively when engaging and working with young people with complex mental health and social care needs within our Extended Hope team. 

Extended Hope was launched in October 2015 as an extension to the existing Hope service which has been established for 12 years. The Hope service is commissioned to prevent or shorten psychiatric admissions and out of county placements. This multi-agency service provides support to 11-18-year olds who are suffering from mental and emotional health issues or have social and educational needs and specialises in working with young people whose needs cannot be met by one agency alone.

Extended Hope was initially granted innovation funding as an out of hours intervention service for young people experiencing mental health and emotional crises and currently delivers a telephone and face to face assessment service. It also provides 2 short term respite beds to respond to young people in crisis requiring respite in order to allow them to stay closer to their families and communities. The respite beds allow young people to be admitted to the home for up to ten days. Extended Hope is a registered children’s home run by residential workers and is inspected by Ofsted. The Nurses provide an out-of-hours emergency phone line and a face to face assessment service which is available from 5pm–11pm, seven days a week. The Nurses are based in the children’s home and can offer consultation and support to the residential workers.

Residential staff provide care and support to the young people who are staying short term in the children's home. During the week residential staff support young people to attend their education placement or accompany young people to the Hope service day programme. In the evenings and at weekends staff support the young people with family/carers contact and activities based within the home and in the local community. 

All residential staff are expected to achieve the Level 3 Diploma in Residential Childcare, or equivalent, within 2 years of being appointed.

Applicants need to have the ability to drive to meet the demands of this role. 

We are looking for individuals who:

  • Are highly skilled communicators
  • Able to build and maintain relationships
  • Passionate about making a difference
  • Resilient to manage sometimes challenging situations. 

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Additional Information

The job advert closes at 23:59 on 02/01/2022 with interviews to follow. 

An Enhanced DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) and the Children’s and Adults’ Barred List checks will be required for this role.

Contact Details

For more information please contact Emma Mapes by email at or Elaine Hinton by email at

We look forward to receiving your application. Please click on the apply online button below to submit.


From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.