Administrator - Housing Repairs
Starting salary £21,950 pro rata with potential progression to £23,758 pro rata on achieving designated skills and experience
22 hours per week (Wednesday, Thursday & Friday – 8.45am start time)
Are you passionate about using your skills and expertise to deliver great customer service?
Our Repairs Services Contact Centre team provides the highest level of customer support to our tenants and leaseholders for a wide range of repairs and maintenance issues. You will provide first class customer support via telephone and by email.
As a Repairs Administrator you will be the first point of contact for customers and will be a member of a fast paced, multi-skilled customer service team, proactively managing and resolving a wide range of customer requests, making a rapid assessment of the best next step and helping customers to get the help and support they need.
In this demanding role you will be a team player with good communication skills, personal resilience and experience of working within a fast paced customer service environment dealing. You will be confident in retrieving and interpreting information from computerised databases, dealing with customer enquiries over the telephone and by email
Our council is going through an exciting time of change. We have developed a ‘One Team’ approach to working and this relies on each and every person working collaboratively to deliver shared goals. To be a positive influence on this environment, you’ll need to be able to support others and be a genuine team player.
What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
Closing date: 28 November 2021.
Assessment date: 1 December 2021.
Interview date: 7 December 2021.