This Vacancy has closed.
Business Support Team Leader
  • Employer: Birmingham Children's Trust
  • Reference: BCT/21/172691
  • Published: Mon 15/11/2021, 12:10 PM
  • Closing on: Sun 19/12/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36.5 hours per week
  • Salary: £27,741 - £34,728 (pro-rata to hours worked)
  • DBS Check: No
  • Location: 1 Lancaster Circus, Birmingham, Birmingham

Vacancy Location

More Information

Business Support Team Leader

Birmingham Children’s Trust is going from strength to strength. We are the largest provider of family support and social care services for children, young people and families in the UK and Europe. Our goal is to become a centre of excellence in both social care and family support. By choosing to work for us, you will be part of a supportive, dynamic service contributing to our service improvement journey to ‘Outstanding’.

We have some exciting opportunities within our Business Support Service for passionate and self-motivated Team Leaders.  The Service is currently in a period of redesign and is also adapting to the changing environment following the Covid19 pandemic.  We are looking at different ways of working to support the achievement of improved outcomes for children, young people and families across our community.  As a Team Leader you will have a pivotal role in supporting the smooth and efficient delivery of all aspects of our services during this period of redesign and beyond into the new model

About You….

You will be a ‘can-do' person, who is passionate about high quality service delivery and performance.  You will be able to work effectively within a dedicated team environment, be customer focused and able to deliver the role with a flexible forward-thinking and creative approach.

You will have a critical role in the effective day to day running of the Business Support Service, you will have the experience of change and stakeholder management; possess outstanding leadership and management skills, be well organised, creative and innovative in your thinking and approach.  You will have the skills and confidence to set work and meet tight deadlines; and be articulate and proactive.  

You will be able to set clear expectations and be experienced at motivating and delegating to a team.

Here’s what one of our Team Leaders, Susan Bull says about her role:

“I have been a Team Leader with Birmingham Children’s Trust for 13 months.  In that time, we have been getting to grips with Covid and getting used to a new way of working, while also supporting staff with the transition and ensuring that Trust policies and procedures were always followed.  I have found the job to be both challenging and rewarding and I have learnt a lot of new skills and gained a lot of confidence, especially when dealing with HR issues.

On a day to day basis my main roles are to ensure tasks are completed within timeline, in line with KPI’s and that rotas are staffed accordingly to ensure that the business need is met.  There are a lot of new skills that I have learnt since taking on the role of a Team Leader and I have attended a lot of training to expand my knowledge and give me the tools and confidence moving forward”.

You can call Susan on 07783 884493 or email her at if you would like to hear more about what the job entails from someone who is undertaking it currently.

What you can expect from us:

  • Being part of a positive, supportive, ‘can-do’ service and wider Trust
  • We are a forward thinking, innovative organisation, proactive in delivering the most optimum services for our children, young people and wider local community
  • Career development opportunities
  • Opportunities to contribute to our service improvement journey
  • A full leadership training package will be offered along with regular development discussions

And some of the benefits of working for us, click HERE for more about our offer

  • Mental health / emotional support – 24/7 employee assistance programme
  • Hybrid model of remote working with a maximum of 2 days per week in the office to suit your work/life balance
  • 29 days holiday on joining, plus bank holidays. This increases to 32 days after five years’ service, and then 34 days after ten years’ service
  • Generous contributory pension scheme

We have roles available for both Full Time and Part Time (3 days minimum) positions.

For further details please contact Imelda Cooke, Business Support Manager –, 07742 405251

Interviews will be held at 1 Lancaster Circus, Birmingham, B2 2LD w/c 3.1.22.