This Vacancy has closed.
Entitlement and Assessment Officer
  • Employer: Reading Borough Council
  • Reference: DAC0177
  • Published: Tue 16/11/2021, 11:40 AM
  • Closing on: Sun 28/11/2021, 23:43 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £21,748 to £32,234 Per Year
  • DBS Check: Enhanced
  • Location: Reading, Berkshire

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Entitlement and Assessment Officer

The Financial Assessment and Benefits Team (FAB Team) are looking for enthusiastic individual to join the team and complete financial assessments and offer welfare benefits advice and assistance.


About the role

As an Entitlement and Assessment Officer in the FAB Team, you will be telephoning and visiting Adult Social Care service users to explain our charging policies and offer welfare benefits advice.

This will include assisting service users with benefit claims and following-up on benefit applications, working closely with the Department for Work and Pensions.

You will contribute towards meeting team deadlines and targets and have the opportunity to work closely with other services within the Council and with external organisations.


About you

Specific experience isn’t important to us, we’re happy to consider applications from different professional backgrounds.

You’ll need to have good interpersonal and numeracy skills but most of all we’re looking for someone that can join our team to help make a difference to our service users.

Benefits available to RBC employees include:

  • Generous holiday entitlement - 24 days holiday each year plus bank holidays - rising to 32 days after 10 years' service, with the option to buy additional leave
  • A wide range of flexible working opportunities 
  • Access to a range of training and learning opportunities to help you develop
  • Local Government Pension Scheme (LGPS)
  • On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted, and a salary sacrifice scheme to help lower the cost of your nursery fees


You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.

Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:


Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do

Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential

Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way

Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed


For an informal discussion about this post, please contact Tracey Maskell (


Closing date: Sunday 28th November 2021 

Interview date: TBC

Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities. We seek the best talent from the widest pool of people as diversity is the key to our success.