Team: Accommodation Services Team - Social/Private Lettings
Job Family: Providing CBG7
Salary: £22,183 - £24,491 per annum pro rata
Hours: Full-time, 37 hours per week
Base Location: Watling House, Dunstable
Contract Type: 12 Months Fixed Term Contract / Secondment Opportunity
Closing Date: 6th December 2021
Interview Date:13th December 2021
More about the role:
It’s an exciting time at Central Bedfordshire’s Housing Service. The Housing Service is a self-contained business that manages and maintains some 5,200+ Council-owned homes with a growing Private Sector Property Management Portfolio. Find your greatness as an Accommodation Services Assistant. The team provides a wide range of services for the management of Licensees/Private Tenants, our aim is to help residents sustain their licence, find permanent accommodation and avoid long term homelessness.
Day-to-day you will provide comprehensive administrative support to the team and you will be the first point of contact for our customers; including applicants, tenants, internal colleagues, Housing Associations, Private landlords and all other housing providers. This is a customer service role in a fast-paced environment.
This is an exciting opportunity for someone who wants to take their first steps into a tenancy/lettings/ building management role & who is motivated and focused on providing a first-class service to some of the most vulnerable individuals and families in Central Bedfordshire. You will be able to demonstrate good level of written and verbal communication and excellent I.T. skills. You will be someone who works across
boundaries to better understand customer perspective and seeks out customer insight to shape decisions. You will be someone who puts the customer at the heart of everything they do & embeds equality and diversity in all aspects of service delivery. You will be able to stay calm and focused under pressure and in volatile situations.
You should be able to demonstrate a basic knowledge of Housing Legislation, and the benefits/welfare system. Ideally you will be educated to Level 3 standard, but equally important are the skills you already have and the experience you can bring to the role, alongside your willingness to learn and adapt to changing demands and manage your time.
Join a busy team and take advantage of our rewards package, agile working and the chance to learn new skills and develop your career. Find your greatness by helping us to deliver better services to the local community.
Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work’.
Our Aspiration is to be a truly flexible employer. We are happy to discuss location, hours and working pattern as part of the application process
To assess your suitability for the role, you must demonstrate how you meet the key outcomes, accountabilities and competencies. To do this, you’ll need to refer the Family Profile, Role Profile and Competency Framework which can be found in the Recruitment Pack: Accommodation Services Assistant Recruitment Pack
For an informal discussion about this position, please contact: Carmel Price-Wright at firstname.lastname@example.org or call 0300 300 5425
For queries related to the recruitment of this vacancy, please contact: The Recruitment Team at email@example.com
Central Bedfordshire Council is an equal opportunities employer. We welcome enquiries from everyone and value diversity in the workplace. We are a Disability Confident employer, we are working to become a Disability Confident leader in our community.
To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline. If you do not have a CV to hand, please look on our website for a CV template that you can use to create your CV to apply for this role. http://www.centralbedfordshire.gov.uk/jobs/work-here/application.aspx