This Vacancy has closed.
Improvement and Business Design Lead
  • Employer: Lewes and Eastbourne Councils
  • Reference: DCE/22/177511
  • Published: Tue 04/01/2022, 12:35 PM
  • Closing on: Tue 18/01/2022, 12:00 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £49,865 to £52,919 depending on skills and experience
  • DBS Check: Yes
  • Location: Eastbourne Borough Council, East Sussex

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More Information

Improvement and Business Design Lead

Do you want to join forward-thinking and dynamic organisations to lead on strategic transformation activity and make a real difference?

We are seeking an experienced leader who is passionate about identifying and delivering organisation-wide change, in collaboration with a range of internal and external stakeholders, to drive efficiencies and improve services for our residents and staff.

Lewes District and Eastbourne Borough Councils are two independent, neighbouring local authorities with a shared managed team and workforce that have been working collaboratively for a number of years.

Change activity is taken seriously at the councils and our experienced teams (including qualified Change Agents appointed from all levels of the organisations) operate in an agile and fast-moving environment, delivering high-quality and meaningful transformation to how our services are accessed, managed and delivered. With a digital by default approach to our work, we strive to improve the customer and user experience in the services we offer through the use of technology and improved ways of working. You will enjoy high levels of autonomy as well as the opportunity to expand your knowledge and experience of the councils’ services and approach to transformation activity.

Working in a highly supportive and collaborative hybrid working culture, you will focus on:

  • Solution Sprints – design, implement and lead the councils’ approach to how we continuously learn and improve our services.
  • Digital Transformation Programme management – working as part of a senior leadership team, manage this key change programme as part of the councils’ Recovery and Reset portfolio ensuring essential efficiencies and savings are delivered.
  • Business Transformation Unit management – provide strategic leadership for the councils’ team responsible for designing, leading and implementing change. The Business Transformation Unit has two teams within it (each overseen by a team manager) – Service Design leads on implementing digital solutions for customers and staff, and the Projects Team oversees the implementation of new IT solutions/systems to meet the councils’ needs and ambitions.

At Lewes District and Eastbourne Borough Councils, we strive for fair representation within our workforce and, as the successful applicant will lead activity that will change the way we provide services for all customers, we value the importance of a diverse workforce. It is recognised that there are challenges for people with protected characteristics in the job market, therefore, we encourage and welcome applications from underrepresented groups for this role, specifically, women and black and minority ethnic candidates.

Work Location

The councils operate a hybrid working model, with home working being the default for the majority of employees. As such, we are actively seeking applications from candidates irrespective of where they live in the country. If you are interested in the role but are not local to the area, we encourage you to apply. We currently have employees in Wales, Cornwall and Scotland, so distance is not an issue – we only require you to hold legal status to work in the UK. From time to time, there will be a need to come into the Lewes or Eastbourne office, but we only anticipate this being, beyond the initial induction period, approximately 3 times a year.

The interview date for this role is 24th January 2022