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Referral and Advice Officers - Children's Advice & Support Service
  • Employer: Birmingham Children's Trust
  • Reference: BCT/22/177662
  • Published: Wed 05/01/2022, 13:45 PM
  • Closing on: Sun 23/01/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36.5 hours per week
  • Salary: Grade 3 starting at £20,903
  • DBS Check: Enhanced
  • Location: 1 Lancaster Circus, Birmingham, Birmingham

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Referral and Advice Officers - Children's Advice & Support Service

2 x Fixed Term Contracts until 31st March 2023

Full Time (fixed hours)

Children's Advice and Support Service (CASS) is looking to recruit a Referral and Advice Officers (RAO) to support this fast paced front door service which receives 250 calls and 400 emails daily. This role is varied as RAOs staff the telephone service, process information requests and support the Social Work, Family Support and Early Help functions within CASS.

Experience of working in children’s social care, Family support / Early Help is required and handling information and accurate data input. Applicants must have excellent verbal, written and customer service skills. Candidates must have a knowledge or an understanding of relevant  Safeguarding  and Early Help frameworks/procedures and how these protect and support families.