Service Desk Incident Support
  • Employer: Optivo
  • Reference: Ops/22/177673
  • Published: Wed 05/01/2022, 14:25 PM
  • Closing on: Tue 25/01/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £24,020 pa
  • DBS Check: No
  • Location: Sittingbourne , Kent

Vacancy Location

More Information

Service Desk Incident Support

What you'll do

We’re looking for enthusiasm, a can-do attitude and the willingness to learn and provide great Customer Service.

This fantastic opportunity will be to deliver a project to the business, so the successful candidate will have the drive and focus to see the project through from start to finish.

As a member of the Service Desk Incident Support team you’ll act as the first contact support for our customers via phone, email and web chat, you’ll be required to log, diagnose, escalate and resolve tickets within the SLA. As well as having excellent communication skills, you will need to be confident on prioritization and self-initiative.

What you’ll have

  • You’ll have Knowledge of Microsoft Office Products
  • Ideally you’ll have 5 GCSE’s or equivalent experience
  • Experience of using computers in a business context
  • You’ll have the willingness to learn new applications, tools and possess effective collaboration and customer service skills

This role will require travel to other sites for work so you’ll need to have a full driving license.

You’ll need to travel to sites across Kent, London, Sussex and Midlands for Site Visits on occasions.

Closing date for applications:  Tuesday 25th January 2022 at midnight

Interview Dates: 3rd February 2022

Interviews will be conducted via Microsoft Teams Video link

What's in it for you

  • Pension
  • Life assurance
  • Healthcare cash plan
  • Eyecare & dental
  • Birthday leave
  • Retailers discounts
  • Cycle to work
  • Buy & sell annual leave
  • Season ticket loan
  • In-house academy & career development
  • Flexible working

Inclusion and Diversity

At Optivo we work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.



Apply Now