Homes First is a dedicated team that delivers housing related services to our customers across the two councils. Homes First consists of three teams; Neighbourhood Housing, Housing Needs and Standards and Property Services.
Housing Needs manages homeless applicants, the accommodation we provide for them, and also the Commercial Investment companies’ properties. The work is varied and challenging, and no two days are ever the same in this fast -paced environment.
This post provides customer advice and includes a range of administrative tasks to support our busy Accommodation team.
We are looking for someone to assist with our voids and letting across the service, and has the ability to respond well in a demanding performance driven area of the service. An understanding of the allocation and letting of properties would be beneficial however training will be provided to the right candidate.
It is essential that you have experience of working within a customer service environment and desirable that you have previously had some experience in property lettings in a social housing related service or in the private sector.
You will act as a first point of contact for many of our tenant’s requesting advice or support from our Accommodation Team either over the telephone, by email or in person, and you will ensure they receive an efficient, positive and personal experience.
You will take responsibility for resolving queries or completing actions arising from various departments/public, and process a range of applications, cases and associated administrative activities.
You should have good communication skills and the ability to deal with the general public. It is essential that you can work as part of a team and have experience of using Microsoft Outlook, Word and Excel as well as having the skills to learn the use of Council specific contact and housing management systems.