We are seeking customer centric individuals to join our Income Maximisation and Welfare team:
Income Maximisation and Welfare
The post holders will be responsible for handling incoming contact from our customers ensuring the quick and efficient handling of their enquiry. You will be focussed on managing a range of rule based welfare assessments and income recovery as efficiently and effectively as possible, providing a continuously improving and responsive service for our customers. This role will ensure the timely and efficient recovery of Council Tax, Business Rates, Rent Arrears, Housing Benefit Overpayment Recovery and Car Parking Penalties and Permits whilst balancing the needs of the customers welfare.
You will have proven experience in customer service, effective communication skills and be a team player. Previous experience of debt recovery is advantageous but not necessary. You will be self-motivated, and be able to work under pressure whilst maintaining good attention to detail.
We are holding a recruitment day on 13th January 2022, where you can find out more about working within our team. This will be held at the Town Hall, Grove Road Eastbourne, BN21 4UG in the Court Room between 15:00 and 18:00. If you are interested in attending please come along. Masks to be worn.
Closing date: noon 21 January 2022